What are the responsibilities and job description for the Level 2 Support position at IDC Technologies?
Job Description
Job Title: Level 2 Support
Minneapolis, MN (Hybrid - 3 days weekly in office)*
Length of Assignment: 1 year
Job Summary:
Will be responsible for supporting hardware/software technologies environment by proactively monitoring and quickly responding to hardware/software/network incidents for one of more technologies within the technical area of expertise.
Frequently collaborate with vendor/contractor partners to develop and implement detailed design, configuration to resolve issues/incidents while remaining focused on security, up-time and performance.
This role will also be responsible for maintaining and improving the reliability, performance and uptime of applications and services not just in the short-term, but with a focus on scalability and long-term use responsibilities.
Drive and champion the Change & Incident Management.
Participation in bridges(p1/P2) and also working on communications for stake holders
Proactively monitor and troubleshoot platform/system operational issues.
Expertise with monitoring or log aggregation tools (Sumo, Glassbox, Dynatrace, Adobe Analytics, Grafana etc)
Develop automated alerting.
Develop and improve operational practices, procedures.
Experience: 6-7 years in L2 role
Required Skills: ITIL process, L2 support, Spring Boot, Microservices, Core Java, Monitoring tools (sumologic, grafana, kibana etc), Linux, Postman, JavaScript, CSS, HTML
Nice to have skills: Banking/Financial domain experience
Roles & Responsibilities:
- Reporting key reliability metrics.
- Collaborate with Development and QA to launch new features and services.
- Participate in infrastructure capacity planning.
- Build and scale the technology infrastructure to meet rapidly increasing demand.
- Automate deployment, monitoring, management and incident response.
- Manage cross-functional requirements working with various company stakeholders.
*Must be COVID-19 vaccinated*