What are the responsibilities and job description for the Junior HSPD 12 Support position at IDC?
- Basic computer skills including working with MS Word, MS Excel, MS PowerPoint, Google applications (Gmail, calendar, Google Docs, Google Sites), and databases
- Ability to provide effective help desk support to address requests quickly
- Ability to provide professional and friendly customer service
- Ability to clearly and effectively communicate verbally and in writing
- Analytical skills to resolve complex challenges that require more than following existing operations procedures
- Attention to detail in working with large volumes of data that support critical business and security functions
- Ability and willingness to work a broad range of tasks
- Flexibility to adjust support to rapidly changing client priorities
- Willingness to collaborate with team members and ICAM PMO stakeholders
- Knowledge of GSA’s or other agency’s ICAM implementation approach, processes, and technical infrastructure
- Knowledge of GSA USAccess credentialing shared service provider tools and procedures
- Knowledge of ICAM-implementation help desk support
- Advanced computer skills including working with complex spreadsheet formulas, MS Project, and MS Visio
- Training individuals to adopt or use ICAM credentials and tools
Job Type: Contract
Experience:
- HSPD-12 support: 2 years (Preferred)
Work Location: In person
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