Process Improvement Engineer

IDEMIA
Rancho Dominguez, CA Full Time
POSTED ON 1/6/2022 CLOSED ON 12/14/2022

Job Posting for Process Improvement Engineer at IDEMIA

Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.

Responsibilities

 

  • Responsible for defining, planning and coordinating local Quality plan, based on Global FI Business Unit Quality Plan, aiming to meet the objectives defined for all activities performed by the local entity : Service center, Sales, Customer Service, IT and technical support. Report on quarterly basis deployment plan progresses : achievements, key actions and risks
  • Drives the Quality performance within the site to ensure customer satisfaction and adherence to the objectives defined for the site :
    • Promote and develop Quality methods, tools and mindset within all departments
    • Ensure deployment of applicable documentation and supports operational teams in the application of IDEMIA procedures and standards
    • Monitor KPIs and trend, propose action plan and drive its execution with proper reporting internally and to customers when applicable
    • Ensures that KPI and process Reviews are performed on a regular basis and are effective (including action follow-up)
    • Organize and performs staff Quality training
    • Drive actively the customer and internal complications process (with the appropriate methodology)
    • Supports team on 8D on significant complaints and challenges until the experience feed back

 

  • Coordinates the quality certification activities in the site :
    • Leads internal and external quality audits ; establish and coordinate action plan
    • Establishes the entity annual audit program with entity stakeholders to ensure process compliance and effectiveness
    • Maintain and improve the Quality Management System in line with the group guidelines
    • Is the site CQM primary contact – Is responsible to report any major change to the Corporate CQM primary contact (= BU Quality director)

Authority

Authority to stop any process whose Quality level is insufficient compared to the customer requirements based on strong risk and impact analysis – Reports & escalate decisions and manage action and recovery plan to resume processes

Qualifications

 

 

Education & Experience

  • Bachelors in engineering or manufacturing Required –Master preferred: - Experience : 7 years minimum in industry, 3 years minimum in Quality
  • Knowledge of risk analysis
  • Knowledge of ISO9001 management system and ideally CQM
  • Proficiency in Quality tools (8D, 5 Why’s, Poka Yoke, Control Plan, QRQC/QRCI, Short Interval Management, FMEA, NPI/Drive) .Lean Six Sigma certification (Green or Black Belt is a plus)
  • Experience in audit management (certified auditor is a plus)
  • Local language English (read, written, spoken) mandatory

Soft skills

  • Strong interpersonal skill and leadership
  • Synthesis skills & able to communicate effectively with others : good listener, speaker and writer ; delivers concise and clear contents
  • Able to lead teams, under direct management or not
  • Strive to deliver results
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