What are the responsibilities and job description for the IT Technician position at Idexcel Inc?
Job Title: IT Technician
Location: Smithfield, Rhode Island
Duration: 6 Months Contract with possible Extension
Hours: 2hr start window; 12 p.m. to 2 p.m. EST (weekend day/night) Training 8 a.m.- 4:30 p.m. EST
Duties:
- Responsible for resolving customer inquiries by using the tools provided to service the customer quickly, efficiently and thoroughly.
- Prompt response to questions from Client store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations.
- Document problems accurately and succinctly with the appropriate support tools provided.
- Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.
Experience:
- 6 months of hardware experience preferably in a call center environment
Education:
- High School Diploma or GED required
About IDEXCEL, INC
Idexcel is an IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives.
Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
Job Types: Full-time, Contract, Temporary
Salary: Up to $17.00 per hour
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekdays
- Weekends as needed
Ability to commute/relocate:
- Smithfield, RI 02917: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $17
