Bilingual Business Process Improvement Specialist, Portuguese & English

Our Global Customer Operations Business Support team is looking for an energetic Bilingual Business Process Improvement Specialist to join our growing team. You will work closely with our Brazil Commercial Operations teams, identifying opportunities to improve our effectiveness in providing IDEXX products and services to our veterinary customers.

Are you fluent in English and Portuguese? Experienced with Lean business process and improvement methodologies?

The right candidate can be located near our World Campus in Westbrook, Maine or 100% remote.  If remote, all onboarding, training, and collaborating will be done virtually.

What you can expect:

To be successful in this role we are looking for someone with demonstrated ability to effectively resolve conflicts, lead through a network of relationships, and drive both simple and complex projects to resolution.

You should have experience serving as a lead business process change agent to drive change and infuse the use of Lean and other process improvement methodologies at appropriate levels of the organization. Experience working with and leveraging data, reporting tools and analytics will be critical as well in this role.

You should have experience teaching problem solving methodologies and be comfortable managing the process of selecting, scoping and prioritizing improvement projects including careful review of resource utilization.

We need someone with a high ability to interact effectively with various levels within the organization and have a proven track record for explaining a process to leaders and developers/analysts. You’ll need experience capturing complex requirements to meet business objectives and be proficient in functional design documentation.

Finally, you’ll need to possess excellent communication, facilitation, teamwork and presentation skills as well as strong decision-making ability

What you need to succeed:

To be successful in this role we are looking for someone with demonstrated ability to effectively resolve conflicts, lead through a network of relationships, and drive both simple and complex projects to resolution.

You should have experience serving as a lead business process change agent to drive change and infuse the use of Lean and other process improvement methodologies at appropriate levels of the organization. Experience working with and leveraging data, reporting tools and analytics will be critical as well in this role.

You should have experience teaching problem solving methodologies and be comfortable managing the process of selecting, scoping and prioritizing improvement projects including careful review of resource utilization.

We need someone with a high ability to interact effectively with various levels within the organization and have a proven track record for explaining a process to leaders and developers/analysts. You’ll need experience capturing complex requirements to meet business objectives and be proficient in functional design documentation.

Finally, you’ll need to possess excellent communication, facilitation, teamwork and presentation skills as well as strong decision-making ability

Strong preference on candidates who:

•Has experience leading teams on improvement and change initiatives

•Can be flexible with changing priorities

•Has project management experience

•Has some systems experience (SAP, Salesforce, etc.)

•Has a strong business acumen

Why IDEXX

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 9,000 talented people. IDEXX is headquartered in Westbrook, ME and Hoofddorp, Netherlands.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.