Customer Support Consultant (Lab Liaison)

Our customer support consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.   

Does that sound like you? Perfect. Let’s get started.  

IDEXX reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalized support, guidance, and expertise, while providing the most complete and advanced menu of diagnostic tests along with technology and tools.

As the first point of contact between IDEXX and our customers, our support professionals are vitally important.

In their roles, they develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs. Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices – and the pets under their care – thrive.

In the role of Customer Support Consultant - Lab Liaison:  

• You will act as the liaison between customers and the IDEXX laboratories.     .  
• You will provide information, resolve issues and ensure customer satisfaction for both internal and external customers. 
• Your work will be heavily phone-based, responding to customer phone and electronic communications. 
• You will research documentation, correct processing errors, resolve technical issues, compile customer info, troubleshoot problems and communicate information. 

What You Need to Succeed  

• The ideal candidate will be highly motivated, goal oriented and a strong collaborator.  It is important to have strong computer and technical skills, with the aptitude to learn.
• You will be a master problem solver with a fine attention to detail.  Superb communication and listening skills are a must in order to be a successful customer support specialist.   
• A proven track record of providing extraordinary customer service   
• You have an ability to learn quickly and apply skills and abilities to a variety of customer interactions  
• You are experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful.
• Strong written and verbal communication skills; strong interpersonal skills with ability to establish rapport quickly  
• Strong organizational skills, especially in a multi-tasking environment   
• You possess an associate’s or bachelor's degree in a scientific discipline is preferred or equivalent combination of education and experience.   
• Ability to be on the phone for 8 hours a day. 

Schedule:   

• This is a full time (40 hr/wk) role with scheduled shifts Tuesday-Saturday 7:30am-4:00pm or 8:30am-5:00pm.
• Reliable and dependable attendance is an essential function of this position.  

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 9,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 

Let’s pursue what matters together. 

Does this sound like the opportunity for you? Apply today!

EOE/Minority/Female/Disabled/Veteran