Call Center Representative

IMMEDIATE OPENINGS AVAILABLE
FULL TIME - FLEX SCHEDULE

$16.00-17.50 Hour / $16.50-18.00 Hour for Bilingual (English and Spanish) candidates PLUS

100% paid for medical benefits  paid holidays 401K retirement w/ match  paid time off (PTO) FREE IdentityIQ & MyscoreIQ Products AND MORE!

ABOUT US:

IDIQ is an award-winning company looking for talented individuals to join the team. We are passionate about fostering your unique skills, supporting your career goals and creating an exceptional work environment while providing outstanding solutions that our members trust.

As one of the fastest growing companies in the United States with consecutive spots on the prestigious Inc. 5000 list, we provide award-winning services and a positive work environment. Our IdentityIQ^® and MyScoreIQ^® brands feature credit report and identity theft monitoring, and our Resident-Link^® brand focuses on positive rent-payment reporting to the credit bureaus.   

We offer generous benefits such as paid vacation time, paid volunteer leave, health insurance, employer-match 401(K) contributions, continuing training opportunities and more. We also provide our staff with unending free coffee, relaxation rooms, game rooms and company events.

We value innovative thinking, excellent communication skills, on-your-feet problem-solving and a penchant for team collaboration. In this role, you are an integral part of our company’s success, helping create innovative solutions that serve our members’ needs.

If you are looking to join a growing company and work among talented peers, we encourage you to apply today!

PRIMARY PURPOSE AND FUNCTION:

This position is responsible for providing basic customer support and product retention to our members who contact our call center by phone.  You'll learn the art of active listening and apply your problem-solving skills to de-escalate customer concerns. Calls may include but are not limited to assistance for account access, personal information updates, billing questions, enrollment help, and account cancellations/retention.   

REQUIRED KNOWLEDGE AND SKILL:

•    Two years or more years of experience working in a business call center environment providing customer service by phone.
•    Helpful:  Prior experience or exposure to credit reports in some related industry.
•    Advanced computer skills in Microsoft Windows, Office Products like PowerPoint, Excel, Word, and Outlook along with various internet browsers such as Firefox or Google Chrome.
•    An outgoing personality. Must be comfortable with talking to customers and finding solutions to their needs. Best characteristics include: having fun, being patient, understanding, service-oriented, and having an overall friendly personality.
•    Team Player. Candidates must able to work well in a team environment where a “CAN DO” attitude is required.
•    Meets Objectives. Must be willing to learn and pass associated training courses. Can manage and work toward meeting personal and common group goals. 
•    Dependable. The ability to arrive to work and be available to be on duty for work during a scheduled shift. 
•    Comfortable with speaking to customers and offering different opportunities across different pricing and packages that IDIQ offers, during phone calls.

COMPENSATION AND POSITION DETAILS:

The hourly rate of pay for this position is $16.00-17.50 per hour dependent on experience and is eligible for overtime (non-exempt). The hourly rate for bi-lingual (English and Spanish) is $16.50-18.00 per hour dependent on experience. This position is a full-time position (40 hours/week). Days of work vary and will be confirmed prior to your start day and scheduled by your supervisor. (Shifts may become available between the hours of 7 am and 7 pm, Monday-Saturday). Occasional overtime may be needed.  Due to the ongoing growth record of our company, there are excellent opportunities for advancement within the call center, management, and in other departments.  IDIQ often hires and promotes from within.

This position is onsite at our Mt. Prospect office center. 

BENEFITS AND PERKS

IDIQ makes available comprehensive benefits including 100% employee medical options, 50% dental and vision (for employee only, dependent coverage available). Other benefits offered include paid time off, life insurance, short-term disability, long-term disability, and a 401k program with employer match. We work in a casual dress attire environment. Enjoy friendly competition with ping-pong tournaments, pool games, and more.

AAP/EEO Statement:

Identity Intelligence Group, LLC dba IDIQ does not tolerate discrimination or harassment of employees or applicants. The Company makes employment decisions without regard to actual or perceived: race (including hair texture or protected hairstyles, e.g. braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin (including language use restrictions), ancestry, citizenship, disability (mental and physical) including HIV and AIDS, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, family and medical leave status, domestic violence victim status, political affiliation, and any other status protected by federal, state, or local law.

BUSINESS OFFICE ENVIRONMENT:

This position operates in a professional office environment. Office environment can vary with noise levels and stress, from low to moderate.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; sit; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is regularly required to push, move, lift or otherwise bear 10-30lbs. Applications may include but are not limited to repetitive work using a computer keyboard, mouse and headphones while sitting and/or standing at an assigned work desk area.