Per Diem Patient Services Representative

Job Functions

Gastro Health, formerly Tri-Cities Endoscopy Center, has an exciting career opportunity for a per-diem Patient Services Representative to join our team in Richland! We are a physician-directed organization providing comprehensive gastrointestinal medical services to patients and referring physicians in the Tri-Cities area.

This focus has given our medical team an unparalleled expertise in this specialized area. Our entire staff is committed to providing the highest quality medical care that is appropriate to the needs of our patients. We provide this care with compassion and consideration for the comfort and concerns of those we serve.

In combating COVID-19 pandemic, Gastro Health is committed to providing a safe work environment to protect our employees by following the guidelines from the CDC and WA state health department requirements closely. All staff will be equipped with appropriate PPE.

Essential Functions and Responsibilities:

• Greet patients and provide instruction and/or direct as necessary both on the phone and in-person
• Schedule, reschedule and coordinate all patient appointments per clinic protocol
• Answer phone calls courteously, collect and document detailed information, routing phone calls appropriately
• Accurately review and complete medical and insurance information
• Understand and deliver high-quality customer service consistent with Gastro Health standards
• Participate and contribute in a team-based environment
• Follow HIPAA regulations to ensure confidentiality and security of patient health records and PHI
• Adapt and perform effectively in a fast-paced atmosphere, maintaining composure

Required Qualifications:

• High School diploma or GED equivalent
• Excellent customer service and verbal/written communication skills
• We will train!

Preferred Qualifications:

• Strong computer skills
• Experience with EMR applications preferred

Our Ideal Candidate:

• Enjoys working at the top of their ability, partnering with patients, providers, and the care team
• Values teamwork, problem solving, and adaptability
• Is committed to delivering high-quality care and excellent customer service

Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, great benefits, a beautiful office environment as well as consistent hours!

Please visit our website at GastroHealth.com/Washington

Gastro Health is proud to be an Equal Opportunity Employer. Gastro Health does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.