Operational Effectiveness Manager - Hybrid

Title -Operational Effectiveness Manager- Full Time

Locations

• Atlanta, GA
• Boston, MA
• Chicago, IL
• Cleveland, OH
• Dallas, TX
• New York, NY
• Newport Beach, CA
• Overland Park, KS
• Salt Lake City, UT
• Tampa, FL

Job Description

This person will lead business initiatives within our organization to grow revenue, improve operational efficiencies and minimize risk. This role will research, recommend, and implement enhancements to business processes and systems through a deep understanding of our organization functions and strategic goals. Effective collaboration with peers and various support partners from across the bank including Corporate Center and Enterprise Technology is required to meet business objectives. Emphasis will be made to move the organization towards a metrics driven and fact-based assessment model.

ESSENTIAL JOB FUNCTIONS

• Develop, manage, and successfully implement a plan for process improvements and system enhancements consistent with the business objectives of the line of business. The plan should be forward looking for 12-36 months and incorporate near term objectives and aspirational goals. (soften)

• Jointly accountable with executive sponsor to establish and execute company's operational initiatives with a focus on expansion of business capabilities, operational efficiency, and risk management.

• Research, recommend, manage, and jointly implement system enhancements and technology solutions that support strategic business goals and provide the company a competitive advantage.

• Support business initiatives (i.e., sourcing, process, and technology improvements) within the organization and partner with Corporate Bank peers.

• Participate in the execution of sourcing strategies within the organization business and reporting on business initiatives, performance related to performance SLAs, operational metrics, HR metrics and financial savings to executive management.

• Responsible for leading the information management and reporting activities to support business insights and deliverables. Activities include developing and working with various reporting technologies and platforms to build management and operational reports, dashboards, and scorecards.

• Responsible for overseeing system support activities which include evaluating, testing, and implementing new software releases across the organization

• Responsible for overseeing the financial analysis and reporting initiatives for the organization. This includes general ledger reconciliations, resolution of loan-level revenue variances and revenue projection analysis.

• Responsible for supporting regulatory reporting for HMDA, Reg B and Community Reinvestment Act (CRA).

• Coordinate cross-functional teams of support partners across Compliance, Operational Risk, Audit, IT, Corporate Info Security, Legal, HR, Training, and Change Management in executing and managing technology and global sourcing initiatives within the overall risk framework

• Participate in SOW negotiations, analysis of key drivers, sourcing governance, and contract management process

• Champion organizational change and develop strategies, programs, and interventions to deal effectively with organizational change management

• Create and contribute to a community of interest for sharing knowledge and lessons learned

REQUIRED QUALIFICATIONS

• Bachelor’s Degree (Business, Finance, or related field)
• 5-7 years of operational experience
• 3-5 years of project/process management and leadership experience
• Hands on experience in large scale business process reengineering experience and outsourcing
• Ability to present complicated analytical material in concise and compelling manner. 
• Strong problem-solving skills – both conceptual and analytical
• Demonstrated horizontal collaboration across multiple stakeholders to maintain strong relationships with various departments and support partners including coordinating multiple resources to support initiatives
• Demonstrated consultative abilities
• Polished verbal and written communication abilities, evidenced by a track record of effectively communicating with executive and senior management
• Advanced collaborator and facilitator
• Balanced blend of business acumen, technical aptitude, and operational excellence
• Proven research, project management and reporting skills