Digital Services Analyst

Digital Services Analyst

Location:

Providence, RI, US, 02903DC Statewide, DC, USGA Statewide, GA, USWA Statewide, WA, USNH Statewide, NH, USWI Statewide, WI, USOH Statewide, OH, USNE Statewide, NE, USCO Statewide, CO, USAZ Statewide, AZ, USUT Statewide, UT, USVA Statewide, VA, USMD Statewide, MD, USRI Statewide, RI, USTN Statewide, TN, USOK Statewide, OK, USMI Statewide, MI, USMN Statewide, MN, USMT Statewide, MT, USNM Statewide, NM, USLA Statewide, LA, USDE Statewide, DE, USStatewide, SC, USTX Statewide, TX, USAL Statewide, AL, USND Statewide, ND, USNJ Statewide, NJ, USKY Statewide, KY, USPA Statewide, PA, USCT Statewide, CT, USAR Statewide, AR, USMA Statewide, MA, USSD Statewide, SD, USWY Statewide, WY, USMS Statewide, MS, USME Statewide, ME, USFL Statewide, FL, USCA Statewide, CA, USMO Statewide, MO, USOR Statewide, OR, USKS Statewide, KS, USNV Statewide, NV, USID Statewide, ID, USIA Statewide, IA, USIL Statewide, IL, USNY Statewide, NY, USWV Statewide, WV, USIN Statewide, IN, USNC Statewide, NC, US

Requisition ID: 11271

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com ([ Link removed ] - Click here to apply to Digital Services Analyst .

Purpose

IGT Human Resources (P&T) organization is looking for the Digital Services Analyst. This is a newly created role that will work with the HR Center of Expertise (COEs) to identify, develop, and maintain automations in the HR operations and measure progress via a variety of key performance indicators (KPIs). In addition, this role will also oversee and research HR technology capabilities.

Responsibilities

• Collaborate with business stakeholders, process analyst, and team members to assess current business processes and identify opportunities for process automation

• Understand a business process from a workflow diagram and to conceptualize it as an automated solution

• Conduct analyses of varying complexity, HR, Payroll and related business data and processes with emphasis on identifying trends, determining root cause of problems and determining solutions to manage them to drive effective business decisions

• Plan and document process changes within business units to facilitate automated processing, improving efficiencies and quality metrics

• Prepare and maintain accurate, detailed process documentation, including business and technical requirements, error handling, and exception procedures

• Assist with all stages of process automation implementation to improve the quality, accuracy, and thoroughness of each process

• Develop RPA processes using Blue Prism technology based on defined business and functional requirements

• Coordinate integrated quality assurance and user acceptance testing

• Provide accurate and timely process status updates and documentation estimates

• Implement and configure programs, scripts and objects that are efficient, well structured, maintainable and easy to understand

• Support existing automations/processes and implementing change requirements as part of a structured change control process

• Problem-solve issues that arise in day to day running of robotic processes and provide timely responses and solutions as required

• Learn and utilize exciting new technologies and how they integrate

• Coordinate the design, development and implementation of analytical tools, technology and business solutions that improve HR and business decisions and that drive operational efficiency.

• Design and develop dashboards, reports, presentations and visual aids designed to educate, inform and influence the decisions of HR clients and business leaders

Qualifications

• Bachelors Degree or Master of Science preferred in robotics related field (e.g. computer science, mechanical engineering, etc.)

• 3 years of professional/technical work experience required

• Experience with Robotic Process Automation tools, automation (Blue Prism preferred), and/or process improvement efforts

• Proficiency in Microsoft Word, Excel, PowerPoint, Visio, as well as other software programs and databases.

• Understanding of software development principles, error handling methodologies and troubleshooting techniques

• Excellent communication, written and documentation skills; Ability to communicate at all levels of the organization including executive presentations

Keys to Success

Building collaborative relationships

Decision making

Drive results

Foster innovation

Personal energy

Self-leadership

#LI-JC2

#LI-REMOTE

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .