What are the responsibilities and job description for the Lottery Field Service Technician position at IGT?
Responsibilities
Join the WINNING TEAM at IGT Global! IGT seeks a Lottery Field Services Technician in Wixom, MI. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning lottery services organization.
The Field Service Technician maintains service equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
- Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
- Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
- Maintain equipment to promote continuous operation of IGT equipment.
- Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and / or minor adjusting of the malfunctioning component.
- Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
- Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
- Deliver basic training to new Retailers or refresher / remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
- Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
Playing for What Matters Most - You!
IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements) :
- Company vehicle to take home for work use only (Field Services only, depending on location)
- Medical benefits on day one of being an IGT employee
- 12 paid holidays plus two floating holidays per year
- Three weeks of paid vacation per year, prorated first-year
- 401K with employer match and 100% vested on day one
- Company-paid parental leave, life insurance, short-term disability and long-term disability
- Gym membership reimbursement, free identity theft protection, and tuition reimbursement
Qualifications
Education Required
- High School Diploma or equivalent required.
- Technical or I.T. I.T.-related training or education is a plus.
Experience Required
2 years of electronics, repair, field, or related industry experience.
Skills Required
- Knowledgeable in electronics, data communications, or related areas of expertise.
- Must be able to climb, lift, and carry equipment weighing up to fifty (50) pounds.
- Must be able to sit and drive for prolonged periods.
- Please show skill when working with tools, moving parts, and electrical current.
- May work at heights for equipment installation, work in close quarters, and be exposed to inclement weather during some installations.
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
- LI-LF1
