Quality Consultant

Job Description: The position of Quality Consultant at Intermountain Healthcare is accountable for assisting the organization to improve quality, safety, and reduce operational risk exposure through performance improvement processes and meeting regulatory and accreditation requirements. They will assist in the implementation of Intermountain Healthcare's Quality/Clinical effectiveness function. This position supports a culture of high reliability and the measurement of care quality identifying opportunities and executing on strategies for performance improvement in the following areas of the organization:

Outcomes - highly reliable processes, delivering exceptional outcomes and / or optimal health
Safety - Zero Harm to patients and caregivers driven through a culture of high reliability, continuous improvement and leadership
Patient Experience - relationship-centered care grounded in empathy, dignity, respect and collaboration

The Office of Experience is a resource to the system and drives organizational performance that is built on relationships, a shared vision of excellence in and environment of achievement and local accountability. Scope This is a local role with key organizational relationships across community clinics, hospital, specialties, Homecare and Hospice with a specific focus on ensuring optimal safety, outcomes and experience of care. Job Essentials With the Office of Experience leaders and caregivers advance the work: Experience (safety, quality and experience of care) Support a proactive, comprehensive strategic Quality agenda for the system that inspires caregiver engagement, inter-professional collaboration, the identification and use of evidenced based practice and management among all entities in the system while differentiating Intermountain Healthcare as a high reliability organization nationally. Provides accurate and meaningful data to teams, committees and physician groups by understanding data dictionaries and using appropriately, using self-coded data sheets, assisting in determining appropriate data to collect by asking right questions and identifying correct populations, and using working knowledge of existing databases to obtain data already being collected. Appropriate knowledge and application of basic statistical tools, such as, standard deviation, frequency distributions, histograms, and pareato charts. Applies quality improvement methodologies as a quality representative/facilitator for PI Teams and as a consultant to provide basic CQI or statistical tools. Evaluates and makes recommendations for system improvements using quality data, event and regulatory compliance reports. Provides project management to assigned teams by providing leadership to focus areas and by utilizing facilitation and assessment skills to develop evidence-based initiatives. Regulatory Compliance: Applies a current working knowledge of regulatory compliance standards as appropriate to assignment or specialty. Provides advanced consultation and support by collaborating with Quality Consultants throughout the corporation to develop methods and plans to meet standards, participating in the writing or development of new policies, procedures and guidelines, researching literature and outside sources to identify new methods, technologies, or approaches for compliance, ensuring compliance to regulatory support and assessing compliance to standards to ensure a safe and consistent care environment to multiple areas and settings. Patient Safety: Applies a current working knowledge of national, local, and system patient safety standards and trends as appropriate to assignment or specialty. Provides collaboration and consultative support to Risk Management, Compliance, Medical Staff, Nursing, and others by compiling reports with recommendations from appropriate sources, participating in maintenance of applicable Safety Plans, networking across departments and facilities to achieve objectives and goals, participate or facilitate patient safety improvement teams, and engages and interacts with staff at all levels to encourage ownership of initiatives. Practice Standardization and Policies: Advocate and support standardization by educating focus areas to centrally developed policies, procedures, processes, and forms and assisting/participating in corporate teams with the development of policies, procedures, processes, and forms. Participate in development, implementation, revision, and review of policy, procedures, protocol, guidelines, and forms, when appropriate for focus areas. Education: Provides education to focus areas regarding Quality Monitoring and Improvement, Regulatory Compliance, Patient Safety, and Practice Standardization and Policies. Informatics, Data and Analytics Support quality measurements for internal use. Support the deployment and optimization of the electronic health record to maximize safety, quality outcomes, clinical effectiveness and efficiency. Advance, with others, the use of predictive analytics and deep learning computing to improve the health, experience and quality of care of those we serve. Minimum Qualifications Bachelor's degree in Nursing, Business, Healthcare Administration, Public Health or other business related field. Education must be obtained through an accredited institution and will be verified. Trained in improvement science (i.e., Six Sigma, Lean, or Workout and Project management, ATP) - and - Three years of experience leading successful Quality improvement projects in clinical setting(s). - and - Experience with change management with the ability to provide leadership in the adaptation and implementation of new processes and /or technology that enhance Quality. - and - Effective verbal, written, and interpersonal communication skills. Preferred Qualifications CPHQ Certification. Experience working in a complex health system (hospitals, ambulatory clinics, post-acute care, etc.) - and - Experience with external entities that drive and support Quality approaches and standards, including government agencies, academic institutions, universities and related organizations of higher education, and other public institutions is preferred. Physical Requirements: Interact with others requiring employee to verbally communicate as well as hear and understand spoken information. - and - Operate computers, telephones, office equipment, and manipulate paper requiring the ability to move fingers and hands. - and - See and read computer monitors and documents. - and - Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. Location: St George Regional Hospital Work City: St George Work State: Utah Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $35.33 - $55.64 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package and our commitment to diversity, equity, and inclusion.