Clinical Assistant

Our Company:

Founded in 2010, iHealth is dedicated to empowering people to live healthier lives. The company is a leader in designing and manufacturing consumer-friendly, mobile personal healthcare products connected through the cloud that allows consumers to easily measure, track, and share vital health information with their doctors. With a focus on delivering high-quality and accessible products, iHealth is at the forefront of the digital health revolution.

In 2018, iHealth established the Unified Care program to address the issue of managing chronic diseases. iHealth Care specialists support patients beyond the doctor’s office with chronic conditions via Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) to achieve better health outcomes.

In November 2021, iHealth's COVID-19 Antigen Rapid Test received Emergency Use Authorization (EUA) from the U.S. Food and Drug Administration (FDA) for over-the-counter sales. Since then, iHealth has emerged as a key supplier of at-home COVID tests to the federal government, state governments, nonprofits, and individual consumers. With its commitment to helping people lead healthier lives, iHealth is poised to continue driving positive change in the healthcare industry.

Summary:

We’re seeking a passionate Clinical Assistant to join the Unified Care team as both technical and clinical roles to develop an innovative, team-based chronic disease management program. You will utilize iHealth devices and Unified Care platform to help manage patients with chronic conditions on-site and online with other clinical team members.

Under general supervision in a fast-paced Primary Care clinic setting, the Clinical Assistant will assist with direct patient care as dictated by established protocol and coordinate the team to achieve team goals.

• This role is eligible for clinical hours, which can be used when applying for medical school, PA, nursing school, etc.

Responsibilities:

• This role requires you to be tech-savvy with the ability to work with our internal messaging channels (Google Workspace, Zoom, Google spreadsheet, pdf, printers, etc. ). Also requires you to be patient and able to explain technology to a non-tech savvy population. You will be responsible for teaching our elderly patients how the mobile app and medical device work, as well as helping them with troubleshooting any tech issues.
• Communicate effectively with both tech-savvy and non-tech savvy individuals, conveying technology concepts clearly and patiently.
• Communicate well with teammates, providers, and staff in the clinic.
• Assists with direct patient care procedures and related tasks; checks in patients assists in obtaining patient histories, takes vital signs, prepares charts, and assists with medical examinations.
• Maintains accurate documentation in electronic health records.
• Performs routine specialized procedures, such as setting up the iHealth products for the patients under established protocols.
• Obtains pertinent labs and other tests as needed by the provider.
• Manages clinic inventories and medical supplies.
• Educates and advises patients on specific medical issues within established parameters including obtaining prescription information.
• Directs patient flow following provider schedules/patient appointments.
• Maintains assigned examination rooms.
• Coordinates routine office activities and administrative functions to support clinic activities.
• Practices safety, environmental, and/or infection control methods.

• Conduct patient outreach calls following provided scripts to schedule appointments, provide follow-up care information, and promote health education

Qualification and Skills:

• Associate degree or above is REQUIRED
• Exceptional communication abilities and meticulous attention to detail
• Demonstrated patience and empathy, especially when interacting with the elderly
• Familiarity with fundamental medical procedures and terminologies is a plus
• Strong problem-solving skills coupled with high adaptability and a keenness to learn
• Collaborative team member with leadership potential, capacity to motivate peers, and a commitment to maintaining precise records
• Bilingual capability is a plus especially in Mandarin, Spanish, Cantonese, Tagalog, Vietnamese, etc.

• Proficiency in computer operations and technical platforms such as Google Workspace (Chat, Doc, Spreadsheet, Slides) and Zoom

• Medical, Dental, Vision, Life Insurance, and 401K

• Paid Time Off, Federal Holidays, and Leaves

• Annual Performance-Based Bonus