What are the responsibilities and job description for the Hotel Manager position at IHG Hotel- North Lake?
**Job Overview:**
We are seeking a skilled Hotel Manager to oversee our hotel operations and ensure excellent guest experiences. The ideal candidate will have a strong background in hotel management, exceptional customer service skills, and the ability to lead a team effectively.
**Duties:**
- Manage daily hotel operations, including reservations, guest services, and housekeeping
- Ensure high levels of customer satisfaction by addressing any issues promptly
- Train and supervise staff to provide top-notch service to guests
- Monitor financial performance, budgeting, and cost control measures
- Implement strategies to maximize occupancy rates and revenue
- Oversee maintenance, cleanliness, and safety standards of the hotel
- Coordinate with vendors and suppliers for hotel needs
**Skills:**
- OPERA system experience
- Excellent phone etiquette for effective communication with guests and staff
- Strong guest relations skills to handle inquiries, complaints, and special requests
- Bilingual or multilingual proficiency is a plus for catering to diverse guests
- Knowledge of night audit procedures and experience in hotel management
- Proficiency in using phone systems and hotel software for reservations and guest services
Join our team as a Hotel Manager to lead our dedicated staff in providing exceptional hospitality services.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
Salary : $45,000 - $55,000