What are the responsibilities and job description for the IHG Hotel Front Desk Guest Services Manager/Ambassador position at IHG Hotels & Resorts?
Job description
We are looking for a Hotel Front Desk Supervisor or Guest Service Ambassador/manager. Need hotel front desk Supervisor or guest services/manager experiences, operation experiences; Greeting Guest, review/respond guest back, Check Gold member guest rooms, increase Guest satisification scores; You need have Good customer services experiences. Clear with background check. Can work all shifts when needed. Prefer have IHG like Holiday Inn/Holiday Inn Express hotels experiences, good at Opera etc.
Responsibilities and Qualification
- Have hotels management experiences, have guest service experiences
- Outstanding leadership skills and a great attention to detail
- Excellent customer service skills as well as a business mindset
- Have Front desk Opera/PMS experiences, reservation, check in and check out gests, process payments
- Process Account AR, Chargebacks, corporate account routing
- Inspect facilities regularly and enforce strict compliance with health and safety standards
- Work closely with the housekeeping team
- Watch guest accounts closely
- On call if needed
Job Type: Full-time, Pay rate depends on your experiences and skills. Plus Holidays Pay, Vacation Pay, bonus etc
Job Type: Full-time
Salary: $14.00 - $17.00 per hour
Benefits: Employee discount, Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus pay
- Commission pay
- Tips
Experience:
- IHG Holiday Inn Management: 1 year (Preferred)
- Opera PMS: 1 year (Preferred)
- Hotel Guests Services: 1 year (Preferred)
- AR, Accounting Routing: 1 year (Preferred)
- Hotel Housekeeping: 1 year (Preferred)
Work Location: One location
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- Evening shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Slidell, LA 70461: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Front desk supervisor: 1 year (Preferred)
- IHG Hotels/Holiday Inn Front Desk: 2 years (Preferred)
Work Location: One location
Salary : $13 - $15
