Sales Manager

Discover San Francisco's historic charm at our InterContinental® Mark Hopkins San Francisco hotel, where modern luxuries meet the Bay area's golden, glamorous era. Find breathtaking views at our Nob Hill hotel, featuring opulent rooms with unique artwork, modern amenities, and an easy stroll to the area's top attractions. Discover panoramic views of the City while enjoying signature cocktails at Top of the Mark sky lounge, or let our Concierge Desk curate your personalized, unforgettable stay.

At InterContinental Hotels & Resorts®, we own, operate and franchise more than 3000 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

• Manage all aspects of sales cycle, while achieving specific individual and team goals.
• Manage incoming leads as the lead catcher for the sales department. This includes verifying availability & rates, preparing, presenting, and negotiating group proposals and contracts to drive groups & meetings revenue for the hotel.
• Partner with Outside Sales team to execute and generate proposals, RFPs, and contracts.
• Maintain directory of past, repeat, and potential group/transient/catering business.
• Understand and respond to all guest needs and requests in a timely and professional manner with attention to detail
• Document all sales interactions in a clear, concise manner.
• Effectively communicate the client's needs with all relevant departments by facilitating billing, food and beverage arrangements and any special requests.
• Communicates regularly with various department involved in servicing accounts.
• Conducts site inspections, meets with and entertain clients as needed
• Obtain, document and route all necessary information on definite groups, including billing information, credit application, rooming list and VIP arrangements. Details on meeting arrangements, menus, audio-visual arrangements, etc., should be documented and passed on to conference services manager for follow up.
• Manage individual business travel business by managing transient RFP, rate loading and rate auditing
• May perform other duties as assigned

• 1-2 years sales or marketing related experience in hotel or equivalent
• Strong understanding of hotel selling cycle
• Strong business communication and presentation skills, both verbal and written
• Team player with a guest centric attitude to do the right thing, think creatively, be an active listener with excellent presentation skills
• Talk and listen to clients, demonstrating excellent sales skills by knowing and selling product in a professional and courteous manner
• Knowledge of Delphi/Amadeus, Cvent, RFP platforms, Passkey, Microsoft Office and experience using Excel
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as part of a team and providing exceptional guest experiences
• Enjoy working in a fast-paced, high-growth environment.
• Strong attention to detail is necessary in this role
• May need to carrying or lift items weighing up to 25 pounds on occasion
• Understanding of mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
• Enjoys problem solving, using reasoning skills, and motivating others.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Not applicable for Colorado applicants.