What are the responsibilities and job description for the Assistant Manager position at IHOP?
Job description
The IHOP Assistant Manager reports directly to their General Manager. The manager directly supervises IHOP restaurant's employees. His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service.
The following list details some of the specific responsibilities and expectations of an IHOP Assistant Manager:
Manage all areas to achieve positive and consistent sales growth while meeting or exceeding company goals in all profit and loss categories.
Manage entire operation of restaurant during scheduled shifts, which include daily decision making, consistent staff support, positive and consistent guest interaction, proper scheduling and planning while upholding standards, consistent excellent product quality and maintaining high levels of cleanliness and sanitation.
Provide employees with consistent and appropriate feedback to facilitate their development and enhance the overall operation. Ensure that all employees adhere to the company's uniform standards.
Perform line checks in the galley throughout the shift to ensure proper specifications on weights, temperatures, cleanliness and organization.
Ensure that the unit is properly staffed for all time periods. Staffing must be maintained at a level to guarantee overall guest satisfaction for the goal of increasing sales
Interview, hire, and train the highest quality hourly candidates.
Conduct orientations to ensure a positive first step for all new hourly employees, follow up with IHOP's training program.
Prepare reports at end of shift, which may include Daily Sales Reports, Daily Cash Interims, Daily Labor controls, and other such processes that ensure the control of all company assets.
Prepare food production checklists and ensure the proper implementation of all company recipes as required.
Identify operational opportunities; create and implement plans to address opportunities.
Approve and sign all food or beverage discounts of any kind.
Ensure a safe working and guest environment to reduce the risk of injury and accidents. Promptly notify the Designated General Manager in the event of a guest or employee accident or injury.
Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures.
Always project a favorable image of IHOP to promote its goals and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.
Perform all duties and responsibilities as required or requested.
Perform daily walk through of the restaurant on shifts.
Be willing to work nights, weekends, and holidays when restaurants are busiest.Qualifications
High school diploma or general education degree (GED) and two to four years related experience and/or training, or equivalent combination of education and experience.
Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.
Basic computer skills including Email, MS Excel, MS Word is required
Benefits
Competitive Pay
Flexible Hours
Extensive Training
Meal Discounts
Company Introduction
Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one. This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile.
Salary : $35,000 - $45,000
