Host/Hostess

What do you seek in your career path? An opportunity for growth? A chance to succeed? A fun, exciting social environment? Blending all of these together is the difference between a good job and a great career. At IHOP You'll discover a balance between work life and personal life, as well as a wealth of benefits for your health, future, family and happiness.

We strive to encourage, enrich and celebrate our associates every day. Why? It's simple-we found it's the best way to help people reach their potential. It all starts with our inclusive culture, which welcomes and embraces our collective differences...and the strengths these differences create.

If this sounds like the kind of workplace you would enjoy, please apply now!

Benefits:

• Discounted meals
• Employee referral program

Host/Hostess Job Requirements::

● Prior experience as a host is a plus.

● Must showcase teamwork and communication skills.

● Must be able to handle money transactions responsibly.

● Must be able to multitask and act quickly.

● Must be flexible and ready to work in shifts. 

● Must be a team player. Able to be detail-oriented, multi-task, focused on guest service, safety-minded, trustworthy, reliable, and efficient. 

● Able to maintain professionalism at all times during high-pressure situations dealing with customers, food orders, or third party delivery service.

● Required to handle and move objects weighing up to 30 lbs. over short to moderate distances. Bending, stooping, reaching, and pushing may be required to perform routine tasks.

Responsibilities of a Host/Hostess::

Duties Include but are not limited to:

● Greeting, seating, and escorting guests.

● Opens door for guests arriving and departing.

● Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities.

● Process To-Go and Delivery Orders

● Manage Wait List when the restaurant is busy

● Providing menu recommendations and additional information.

● Upselling additional products when appropriate.

● Taking orders using software, order slips, or by memorization.

● Communicating order details to the kitchen staff.

● Delivering food and beverages in a timely fashion to outside guests.

● Delivering checks and collecting bill payments.

● Cleaning and maintaining the appearance of the restaurant

● Providing exceptional customer experience.

● Anticipate, understand, and respond to all guest needs and request in a timely and professional manner

● Understand all menu items, take orders directly from guest either in person or over the phone, answer questions, and make menu suggestions.

● Successfully complete IHOP host/hostess training.

● Package and Organize 3rd Party orders such as Uber Eats, Door Dash or Grub Hub.

●Work as a team to provide an excellent guest services experience such as maintaining the dining room, paying attention to assigned tables at all times, restocking condiments/utensils, provide basic upkeep of the restaurant areas during the shift.

● Perform general duties associated with setting up/breaking down areas and stations in the restaurant to start or close a shift.

● Perform other tasks and duties as assigned.

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile. –

Salary : $13 - $14