What are the responsibilities and job description for the Host/Hostess position at IHOP?
Main responsibilities of a Host/Hostess:
● Managing transactions, making sure pricing is accurate
● Accepting payments and providing receipts
● Bagging purchased goods
Host/Hostess Job Description:
We are looking for a qualified and responsible Host/Hostess to manage all transactions with our customers efficiently and accurately.
A good job candidate is a person who knows their way around a cash register and can easily operate it, together with a product scanner. Their main responsibilities include accepting payments and providing receipts, making sure all transactions run smoothly and every customer is satisfied with the service.
The Host/Hostess we would like to employ must be able to interact with our customers in a friendly manner, and provide assistance should any customer require it. Excellent communication skills are paramount to helping us continue to delight our customers and provide them with an outstanding experience.
A qualified candidate must also be able to follow instructions and be a successful member of our team. Previous experience is an advantage, and solid math and multitasking skills are a must.
Responsibilities of a Host/Hostess:
● Greeting customers when entering and leaving the premises
● Managing transactions using a cash register
● Balancing the cash register
● Scanning goods and making sure pricing and quantities are accurate
● Accepting payments in cash, credit, or check
● Providing change and receipts
● Issuing coupons, vouchers, stamps, and gift cards
● Processing returns and refunds, and resolving customer complaints
● Bagging and wrapping purchased goods for safe transport
● Upselling and cross-selling when appropriate
Bagging food orders
Host/Hostess Job Requirements:
● Must have at least a high school degree
● Experience with POS systems and cash registers
● Basic computer knowledge
● Good math skills
● Excellent communication skills and the ability to effectively resolve complaints
Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one. This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile. – Bellingham IHOP has been local, family owned and operated since May 2012. Our vision is to provide exceptional service and excellent food in a clean, comfortable and well maintained restaurant complemented by dedication and respect for one another, our guests and our community. National Brand; Locally Owned
