What are the responsibilities and job description for the Host position at IHOP?
SUMMARY
Greet and seat guests promptly, cheerfully, and courteously. Make every effort to ensure the quality of the guest’s dining experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
These include the following:
Develop and maintain professional functional working relationships with IHOP employees and guests.
Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
Rotate station seating to ensure the quality of guest service.
May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
Answer the telephone, take messages, and take and complete all To Go orders.
Maintain a waiting list as necessary.
Check restrooms hourly to ensure proper stock levels and cleanliness.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly is required to stand, walk, and talk, hear, and be aware of surroundings. The employee frequently is required to use hands to finger, handle, or feel objects, tools or controls. The employee occasionally is required to stoop, kneel, crouch, or crawl. The employee occasionally must lift and/or move up to 25 pounds.
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