What are the responsibilities and job description for the Manager position at IHOP?
Our IHOP restaurant is looking for an experienced and skilled manager with remarkable skills, who will run a store effectively and with attention to detail.
Our manager candidates are required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the store.
The responsibilities of a manager are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great shopping experience.
More importantly, a perfect manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied.
Responsibilities include:
- Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
- Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
- Managing the restaurant floor, focusing on regular contact with guests.
Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits. - Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.
- Carrying our supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
- Completing all required reports and paperwork accurately and on time.
Maintaining personnel files with appropriate employment and legal documents. - Available to work days, nights and weekends
Requirements:
- High school diploma and/or prior management experience
- Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.
- Basic computer skills including Email, MS Excel, and MS Word.
- The above is not an all-inclusive job description.
Benefits:
- Competitive Pay
- Flexible Hours
- Paid Training
- Real Advancement Opportunities
International House of Pancakes® began making people smile in 1958 when it opened its doors in the suburbs of Los Angeles. Fifteen years later, a new marketing campaign introduced the acronym \IHOP\, and since then it’s been the name people know as the place they can enjoy their favorite breakfast experience—any time of day.
