What are the responsibilities and job description for the Server position at Ihop?
Server
LOCATION: 355 S Illinois Ave in Oak Ridge, TN
SUMMARY
Provide prompt, efficient, courteous service to all guests. Service includes greeting, seating, taking and serving orders, clearing dishes and resetting tables.
ESSENTIAL DUTIES AND RESPONSIBILITIES
These include the following:
- Develop and maintain professional functional working relationships with IHOP employees and guests.
- Execute the "Service Excellence" per the IHOP SOP to ensure a high-quality guest experience.
- Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests, and invite them to return.
- Communicate guest food orders and service requests in an accurate and timely manner.
- Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
- Comply with SOP methods in regard to guest checks and maintaining cash control.
- Stock and rotate all needed supplies in the service areas and dining room.
- Comply with all local and SOP health, sanitation, and safety guidelines.
- Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
- Perform all cleaning duties according to posted cleaning charts.
- Comply with IHOP uniform and appearance standards per SOP guidelines.
- Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.
Salary : $0
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