Server

Position Title: Server

Immediate Supervisor: General Manager

This job description is a record of the basic purpose, typical level of authority, typical scope of action and associated functions or duties of the job. The description is designed to provide management and others with an understanding of the level of the job, its working relationships, skill and identify the essential and additional work requirements in accordance with local, state and federal guidelines.

Purpose of Position:

• To provide prompt efficient and courteous service to our guests

Duties and Responsibilities:

• Maintain a neat and clean personal appearance adhering to IHOP and Mr. Stax Inc uniform standards at all times
• Arrive to work on time and according to posted schedules
• Be aware of station assignments
• Greet guests with a smile
• Clear extra place settings and take drink orders
• Introduce yourself to the guests, describe any specials and inform guest who your partner is should they need anything (follow IHOP Service Excellence guidelines)
• Deliver drink orders, pour coffee and ask guests if they are ready to order their meal
• Take meal order, use suggestive selling technique when appropriate, repeat back the meal order to guest to eliminate errors
• Input meal order into the computer system for cook to prepare, total check
• Pick up meals in order or as called out by the Expo
• Serve any soups, salads, beverages, condiments etc.
• Garnish food order, serve to guests and leave guest check on the table
• Call back at each table to make sure everything is satisfactory to the guest
• Manicure table by removing extra unnecessary items and plates from guests when finished.
• With the General Manager’s authorization, take payment (cash, credit card, gift card) at register, (and/or server banking where in effect), ring check before making change, thank guests and invite them to return
• Handle guest complaints with concern and courtesy. Report all complaints to the General Manager
• In the absence of the Host/Hostess, answer phone with proper greeting and take messages accordingly. Use good phone etiquette
• Work cooperatively with all restaurant personnel

• Adhere to all Labor Laws and company guidelines
• Follow proper company safety procedures
• Follow any other procedures and duties as assigned in accordance to local, state and federal guidelines

Job Types: Full-time, Part-time

Pay: $250.00 - $350.00 per day

Benefits:

• Employee discount
• Flexible schedule
• Paid sick time

Physical Setting:

• Casual dining restaurant

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Holidays
• Night shift
• Weekend availability

Supplemental Pay:

• Tips

Experience:

• Restaurant experience: 1 year (Preferred)

Work Location: One location