What are the responsibilities and job description for the Specialist position at IHOP?
Our Carry-out Specialists provide excellent guest service over the phone and in person. Answer incoming
calls to the restaurant and provide appropriate service.
Responsibilities
- Greet guests as they enter the restaurant and seat them as needed.
- Provides menus and takes orders over the phone or in-person, or through a mobile device.
- Responsible for handling all To-Go, Curbside, and third party delivery orders.
- Ensure all food items ordered are included and meet food presentation standards, provide
- garnishments, utensils.
- Process transactions within the point of sale system accurately.
- Maintain the cleanliness and sanitation of the counters, main entrance, and Lobby.
- The ability to thrive in a fast-paced environment.
- Responsible for restocking of carry out items beginning and end of shift.
- Work as a team to help out where needed.
Qualifications :
- Excellent communication skills.
- Knowledge of POS or similar and tablet is a plus.
- Previous host / cashier experience in restaurant or hospitality is a plus.
- Must be able to work different shifts, including holidays, nights and weekends.
- Must be able to carry trays or supplies.
- Must have the ability to communicate clearly, answer questions, and make suggestions.
Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more.
And no matter what menu items they order, there’s one ingredient that’s always constant a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties.
In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile.
Last updated : 2024-05-24
