What are the responsibilities and job description for the Product Quality Leader position at IKEA?
WHY WE WILL LOVE YOU
• 3 years of solid experience of business processes and working methods within retailing.
• 3 years of experience in managing, leading, and developing people preferably in customer centric service or retail environment.
• Knowledge of business and management principles, budgeting and resource allocation, retail store operations and Cost of Poor Quality (COPQ)
WHAT YOU'LL BE DOING DAY TO DAY
Leads, develops and manages the product quality work in the retail store. Continuously drives competence development and increases awareness around the importance of correcting identified issues, performing investigations and creating reports with the purpose of reducing product quality issues.
• Acts as a member of the Recovery team and proactively contributes to achieving common objectives and goals.
• Ensures all quality claims meet the 24-hour mandatory reporting and are brought to a successful resolution. Serves as the main point of contact for the store and the Service Office.
• Processes all related claims documentation and ensures timely follow up of the resolutions. Reconciles and ensures credit to the store for all quality claims.
• Reports all store product and packaging quality problems are investigated and communicated to matrix partners.
• Works with Imonitor quality related questions on a consistent basis and champions all necessary changes to become compliant.
• Ensures that all store stakeholders are kept informed about products on quality.
• Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
TOGETHER AS A TEAM
In our team we make a virtue to cut waste and keep the quality while saving time and money. You could say that we increase operational excellence without sacrificing what IKEA customers want: a wide range of well-designed, functional home furnishing products at low prices. It’s a collaborative process of continuous improvement and an ongoing challenge to make the most of every single thing.
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