What are the responsibilities and job description for the Retail Customer Service II - 20-34 hours position at IKEA?
Why we will love you
You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
What you'll be doing day to day
- Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Builds emotional connections through meaningful and empathetic interactions with customers.
- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
QUALIFICATIONS
- 1 year sales or customer service experience preferred
- High School Diploma or equivalent
Apply now!
JOB TYPE – Permanent, Part-Time BENEFITS ELIGIBLE? Yes HOURS – Up to 34 hours per week. Full/Open availability including weekends is required to move forward. The hourly pay range for this role is $17.54 - $25.04 (based on experience) Whether you're part time or full time, we offer competitive benefits and perks, such as medical and Rx*, dental, vison, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more. *eligible starting at only 20 hrs/wk
Salary : $18 - $25
