SQA Manager

Description

The SQA Manager is responsible for the overall management and success of the testing project. They ultimately manage all testing efforts and corresponding team members per engagement. The role involves quality and test advocacy, resource planning and management, resolving issues that impede testing efforts, and more. 

• Defines and implements the iTEST test management processes and procedures per engagement
• Defines, implements, and manages the quality criteria, defect process, testing process, test metrics needed, and testing tools per engagement
• Creates, Maintains, and Manages the following documentation (as necessary) per engagement: Master Test Plan, Project Test Plan, Test Strategy, Test Approach Specifications, Risk Analysis, Regression Impact Analysis, Test Effort Estimation Report, MS Project Plan, Work Breakdown Structure, Project Test Assessment, Go / No-Go Reporting, Metrics Dashboard, Operational Readiness Report, Post Production Test Strategy, Lessons Learned, Test Closeout Report, other
• Develop and manage all aspects of project and program engagement including planning, external vendor relationships, resources, budget, change, risks, issues, and communication
• Confirms the types of testing needed and the criticality of each: Happy Path, Negative, Exceptions, Error Messages / Warnings, One-offs, Security, and other
• Ability to effectively delegate, but also identify as a participating team member
• Initiates / Manages project kick-off activities for test initiative: identifies overall approach necessary for complete quality assurance, estimates all aspects of the testing effort, conducts Project Kick-Off meeting with client and team, etc.
• Defines and implements the iTEST test management processes and procedures per engagementManages and mitigates the resolution of all risks and issues per engagement
• Ensures all necessary/expected documents are created, testing is completed, results are reported and artifacts are stored in a central location (client and iLAB) for future audit purposes
• Continually analyzes functionality according to purpose, visibility, safety, financial impact, importance to the customer, testing plan, code complexity, etc. throughout the engagement to identify risks/issues/opportunities/other
• Identifies and adheres to the project timeline and informs the client early of time-related risks by creating and managing the test Project Plan
• Identify and extract test requirements from business requirements
• Administers human resource management, i.e. weekly timesheet approval, paid time off, annual reviews, disciplinary action 
• Administers project resource management, i.e. resource needs and skill set, resource capacity
• Sets client expectations appropriately in regard to the amount of work that can be accomplished with the available resources and time allotted
• Handles resource onboarding activities obtaining access needed for team members per engagement
• Maintains all communication for engagements at all levels
• Reports on overall project status with the client and iLAB Executive Team
• Assists in Identifying opportunities for automation to reduce testing cycles on repeated tasks
• Manages team morale, commitment, and individual professional growth
• Maintains excellent relationships and rapport with clients and the iLAB Executive Team; constantly building the client relationship
• Supports the client's needs: systems, user interface, test-tool introduction, test planning, tester supervision, costs, progress status reporting, etc.
• Interacts with and provides necessary deliverables to Independent Verification and Validation (IV&V), and other third parties
• Other responsibilities 

Qualifications

• Bachelor’s Degree; 8 years of relevant software testing work experience
• Experience establishing a Test Center of Excellence
• Expert knowledge of Software Development Life Cycle models (Waterfall, Agile, etc.)
• Expert knowledge of quality assurance methodologies
• Self-motivated and able to lead and motivate a team
• Ability to resolve issues within the team and project
• Ability to deal with challenging situations and clients
• Results-driven/oriented
• Methodical and critical thinking  
• Highly adaptive and flexible to a changing environment
• Ability to prioritize, plan, and lead multiple tasks and people
• Proficient at presenting to and interacting with all levels of management and client representatives
• ISTQB, Foundational Level Certification desired
• Expert knowledge of the Microsoft Office suite of tools (MS Project, Excel, etc.)
• IT Consulting experience desired
• Proficient knowledge of SQL