Sales Administrator

GENERAL SUMMARY:

The Sale’s Admin Asst’s (SAA) main responsibility is providing stellar customer service to our external clients by answering a full range of customer requests, inquiries, and complaints. They will also be assisting the internal Sales Team with production support. The Sales Administrator Asst. will assist clients with answering basic questions and redirecting calls as needed. This role requires the ability to sit for extended periods of time and being on the phone with clients.

ESSENTIAL DUTIES & RESPONSIBILITES:

• Answering inbound calls and basic customer phone skills
• Measurements: Call activity; sales team numbers
• Enhance customer service experience on every call by following the script and answering customer concerns.
• Provide an exceptional customer service experience to external and internal customers
• Quality assurance of calls
• Investigate the experience of the client.
• Communicating issues and resolutions to Sales Team Administrator
• Provide backup to the administrative team as needed
• Perform other duties as assigned.

EDUCATION and/or WORK EXPERIENCE REQUIREMENTS:

• High School Diploma or GED
• 1-year experience in customer service or heavy phone calls
• Proficient in Microsoft Office Products (Word, Excel, and Outlook)
• Ability to operate other office equipment, such as, fax/copy machine, calculator etc.
• Ability to use multi-screen systems and maneuver through several programs simultaneously
• Excellent organization and multi-task ability
• Conflict resolution and problem-solving skills
• Experience in sales or call-center environment preferred
• Work is performed in a business office environment.

SALARY RANGE & BENEFITS:

• $18-20 per hour
• Full-time positions are benefits-eligible the first month after 30 days of employment, which includes:
  • Medical, Dental, Vision, PTO, 401(k) match, Health Savings Account(HSA), Dependent Care Flexible Spending Account, Employer Paid Life and AD&D Insurance, Supplemental Life and AD&D Insurance, Employer Paid Short-Term and Long-Term Disability, Paid Parental Leave, Wellness Program, Financial Wellness Program, Tuition Reimbursement Program

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities perform the essential functions.

• Requires the ability to operate a personal computer, office suites, multi-line phone, calculator, and other basic office equipment.
• Requires the ability to concentrate and consistently produce accurate work.
• While performing the duties of this job, the Team Member is frequently required to sit, use hand to finger, handle or feel, reach with hands and arms, and talk or hear.
• The Team Member is occasionally required to stand and walk and walk up or down stairs.
• The Team Member must be able to occasionally lift and or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

WORK ENVIRONMENT:

The Work environmental characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level is moderate to loud at times, to include explicit language
• The physical exertion is moderate between work and our fun time activities
• Work is performed in an office setting because we are professional at iLendingDIRECT
• There are frequent Team Member/customer contacts and interruptions from the person or the telephone during work hours.

iLendingDIRECT reserves the right to revise or change job duties and responsibilities as the need arises. All job descriptions are to reflect performing other duties as assigned when the situation calls for it. This position description does not circumvent the ‘At-Will” relationship or constitute a written or implied contract of employment.