Assistant Regional Call Center Administrator

Closing Date: 09/27/2022
Salary: $6,931 - $9,096 per month
Job Type: Salaried Full Time

Work Hours: Mon - Fri, 8:30am - 5:00pm
Work Location: 4500 College Ave Alton, IL 62002
County: Madison

The Division of Family & Community Services is seeking to hire an energetic and detail-oriented Assistant Regional Call Center Administrator to oversee the operations of the Madison County Regional Call Center in Alton. The position supervises and administers the activities of professional and non-professional staff providing casework services to applicants seeking public assistance or referrals. The Division helps Illinois residents by connecting them with many programs and services. Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.

Job Responsibilities

1. Performs highly responsible administrative duties as Assistant Regional Call Center Administrator.

2. Serves as full-line supervisor.

3. Confers with and advises subordinate supervisors concerning personnel problems and employee evaluation issues.

4. Conducts regularly and specially scheduled staff meetings to discuss, interpret and implement new policies and procedures or changes in existing policies and procedures.

5. Plans and implements special management assignment projects.

6. Coordinates workflow throughout the office on a rotational basis.

7. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

1. Requires knowledge, skill, and mental development equivalent to completion of four (4) years college with course work in a social or human services field.

2. Requires three (3) years progressively responsible administrative experience in a health or human services organization.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• 10 Weeks Paid Maternity/Paternity Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
• 5% Salary Differential for Bilingual Positions

18291

Job Type: Full-time

Pay: $6,931.00 - $9,096.00 per month

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Alton, IL 62002: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• health or human services organization administrative: 3 years (Required)

Work Location: One location