Visitor Coordinator - OFFICE ASSOCIATE opt. 2 (typing)

Position Overview

The Illinois Department of Corrections is seeking a detailed and energetic Visitor Coordinator. The ideal candidate will serve as the Visitor Coordinator to the Clinical Services unit that is providing services for a growing population of individuals in custody.  We encourage all qualified applicants to apply.

Job Responsibilities

1.  Coordinates and completes tasks that allow individuals in custody to communicate with civilians.

2.  Receives inquiries/questions/complaints from individuals in custody and civilians related to video visitation, individuals in custody telephone system, MP3 players/software and electronic messaging.

3.  Receives and reviews potential visitor information forms (PVI) from civilians, communicates with civilians to complete forms, routes PVI forms for approval.

4.  Prints daily video/in-person visitation schedules and delivers schedules to appropriate staff.

5.  Serves as back up to clerical staff in Clinical Services.

6.  Serves as back up receptionist for Clinical services.

7.  Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

1.  Requires knowledge, skill, and mental development equivalent to completion of high school and two (2) years of office experience.

2.  Requires the ability to keyboard 45 words per minute.

Preferred Qualifications (In Order of Signficance)

1.  Prefers at least one (1) year of experience in creating, working with, and maintaining Microsoft Excel spreadsheets or similar like computer database program.

2.  Prefers at least one (1) year of experience in composing correspondence independently on behalf of another person.

3.  Prefers at least one (1) year of experience in operating common office equipment such as multi-line phone systems, copiers, fax machines, and scannersPrefers at least one (1) year of experience in operating common office equipment such as multi-line phone systems, copiers, fax machines, and scanners.

4.  Prefers at least one (1) year of experience in troubleshooting common office equipment such as copiers, fax machines, and scanners.

5.  Prefers at least one (1) year of experience in using Microsoft Word and Outlook or similar programs for word processing and email.

6.  Prefers at least one (1) year of experience in talking to the public about rules/guidelines followed by employer in order to get to an appropriate end result.

7.  Prefers at least one (1) year of experience in reading, interpreting, and applying rules and/or guidelines of an organization.

8.  Prefers at least one (1) year of experience maintaining a schedule including appointments and meetings for visitors.

Conditions of Employment

1.  Requires ability to pass the IDOC/IDJJ background check.

2.  Requires ability to pass a drug screen. On January 1, 2020, the Cannabis Regulation and Tax Act made it legal for residents over the age of 21 to produce, consume and sell cannabis in Illinois. Please note that although the law has changed, the Department will continue to enforce the Department’s zero tolerance Drug Testing policy. The use of unauthorized drugs, including cannabis, by an employee, regardless of the position held is prohibited.

3. Applicants are required to abide by all vaccine and/or medical standards as set out by the employer. 

About the Agency

The Illinois Department of Corrections is a multicultural agency deeply committed to ensuring diversity, equity, and inclusion.  This commitment is at the forefront of our operations, hiring, policies and procedures, and training. We recognize the benefit of workplace empowerment, the importance of diversity and fully support an environment where ALL employees are treated fairly, respectfully, and have equal access to opportunities and resources necessary to thrive and contribute to the agency’s success. IDOC genuinely values the differences of individuals in our custody and is committed to ensuring a healthy living environment where they feel valued, respected, and included.

Through our commitment to Diversity, Equity, and Inclusion (DEI), we shall establish and uphold agency policies and practices conducive to eliminating all forms of exclusion including, but not limited to, racism, ageism, ableism, sexism, discrimination based on sexual orientation and gender, and religious oppression.

The IDOC team works to serve justice in Illinois and increase public safety by promoting positive change in behavior of individuals in custody, operating successful reentry programs, and reducing victimization.

Employees enjoy excellent benefits, including health, vision, and dental insurance; retirement plan and deferred compensation; state holidays and other benefit time off; and pre-tax benefit programs. The department also offers extensive training and career advancement opportunities.

The Illinois Department of Corrections is proud to be an Equal Opportunity Employer.