Operations Lead

Operations Lead

This position is part of the Operations Department.

This position reports to the Operations Manager.

This position is full-time.

The Operations Lead assists the Operations Manager in all aspects of departmental management for the
Screen/Print, Embroidery/DTG/Dye Sub, Art, Logistics, IT, and Maintenance departments of Image
Pointe. This includes assisting in effective management of departmental meetings, interfacing with department leads, managing production reporting and tracking, creating daily production schedules for each department, and assisting in basic IT set up and maintenance of computers and programs. The
Operations Lead also assists in aspects of webstore & fulfillment program back-end management and warehousing logistics, along with supply ordering for company. The Operations Lead works side-by-side with the Operations Manager and production teams to achieve annual goals and ongoing KPI’s relating to production and delivery times, efficiency, quality, and customer satisfaction. Image Pointe and
Dignity Apparel are known for providing excellent customer service, rapid response, and keen attention to detail in meeting the needs of our customers. Successful applicants will be fast learners, eager to grow, and able to prioritize and manage multiple projects and tasks in a fast-paced environment.

JOB RESPONSIBILITIES

• Assist the Operations Manager in providing support, resources, direction, and training necessary to hit all department WIGs (wildly important goals) and key performance indicators.
• Assist the Operations Manager in timely and accurate reporting on all aspects of department operations and performance.
• Assist the Operations Manager in coordinating cross-departmentally to ensure healthy, strong relationships between production departments and the rest of the company, enabling departments to achieve company goals in line with company values.
• Assist the Operations Manager in recommending new structures, systems, processes, and policies to ensure department and company success as we grow.
• Assist the Operations Manager in IT, webstore, warehouse, and supply management.
• Other duties as assigned.

Effective candidates will excel in:

• Communication – Effective written and verbal communication within production team and management, cross-departmentally, and to ensure work is completed with a high level of quality

and efficiency. Responsive and efficient in communication. Kind, upbeat, and encouraging, lifting others up with your words.

• Ownership / Responsibility – Able to take ownership over outcomes as well as tasks. Able to shoulder responsibility, to work hard when no one is looking, and to generate and recommend solutions as problems present themselves.
• Organization skills – Strong task-orientation, strong ability to make forward progress while managing a variety of high-priority items. Commitment to excellence in process and results.
• Goal-orientation – Strong drive to excel and achieve goals, self-motivated and responsible.
• Team Player - Able to work well with a variety of people and situations. Able to balance the needs of your department with other departments and with overall goals of the company.
• Adaptability & Creativity – Must be able to work in a fast-paced environment of continuous change and challenge. thinking outside the box to suggest and test innovative ways of approaching things.
• Problem-solving skills – Critical thinking to identify root causes behind problems, ability to understand and handle complexity while recommending the simplest path forward.
• Optimism - Optimistic attitude and demonstrated ability to be a team player.
• Values-driven - Committed to living out IP values (see below) on a daily basis, helping us to create the culture we strive for and to achieve our mission.

QUALIFICATIONS

• Bachelor’s degree in relevant field
• Minimum 10 years of production, administrative, or other relevant working experience, demonstrating an excellent track record and references. Minimum 5 years of relevant supervisory experience in a manufacturing environment.
• Good working knowledge of Microsoft Office suite including Excel, Word, and Outlook.
• Proficient with computers and software. Ability to quickly learn new software packages, including ERP systems and online platforms.
• Must be able to work extended hours as needed.

Image Pointe & Dignity Apparel: Mission, Method, & Values

Image Pointe & Dignity Apparel Introduction:

Mission: To create dignified, life-changing jobs.

Method: We seek to grow the breadth of our impact by creating as many jobs as we can, focusing on markets that resonate with our mission. We seek to grow our depth of impact by partnering with like-minded organizations who will help us to transform lives.

Values:

• Family – Image Pointe exists to create a family-friendly employment environment for our team. We seek to care for team members individually in an equitable manner, provide generous wages and benefits, and create a company culture where people enjoy coming to work.
• Relationship – Image Pointe values relationships over transactions. We seek to create lasting relationships with our team members, clients, and vendors, supporting them in meeting real needs and realizing their goals over the long-term. We believe the best in one another, seeking to make each other better and putting others before self.
• Excellence – Image Pointe subscribes to a call to excellence. We seek to be an industry leader in every aspect of our work, and to achieve continually higher levels of quality in what we produce. We are committed to provide outstanding service to all clients, and to working hard each day to find fulfillment in a job well done.
• Honesty & Integrity – Image Pointe believes that honesty and integrity are of the utmost importance in how we do our work. Honesty and integrity build trust, and trust is the foundation for strong and successful relationships between coworkers, with our clients, and with our vendors.
• Dignity – Image Pointe is a workplace where all can work with dignity. We want each team member to realize their full potential, both personally and in their trade, craft, or skill area.

Above all we are committed to creating a safe workplace where team members can operate free from fear of harm.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location