What are the responsibilities and job description for the General Manager position at Immersive Gamebox?
The Details:
Immersive Gamebox is on a mission to reinvent how we play video games. We’ve created an immersive team challenge, which takes place in interactive Gameboxes, where players work together to win. The Gameboxes feature a range of techniques including projection mapping, touch screens, motion tracking and surround sound to deliver a fun and immersive experience with no need for headsets.
We launched at the end of 2019 in London, and now have three venues in the UK. We opened the first Immersive Gamebox in the US in Dallas, TX at the end of 2020 and have huge growth ambitions in the US. Customer satisfaction is high across a broad range of customer demographics. Unit-level economics are already strong, with repeat rates high. Our Series A financing was co-led by Index Ventures and Project A Ventures in December 2019.
We are on the lookout for people who want more than a job - they want to help build a company that disrupts an entire industry. With Immersive Gamebox you’ll be given an opportunity to push your boundaries, to find out what you’re capable of, to work with and learn from incredibly smart colleagues, and to enjoy the journey of building a business. Sound like something you can get on board with? Awesome.
The Role:
The General Manager is responsible for the performance of their unit. The General Manager is expected to take ownership of unit performance, measured by profitable growth, customer experience, staff retention, and unit standards. The General Manager is an ambassador for Immersive Gamebox who should lead by example, and set the highest standards for themselves and their team whilst building a dynamic and exciting working environment.
Characteristics:
Optimistic, enthusiastic and “can do” attitude
Highly responsible and trustworthy
Strong sense of ownership, but understands when to escalate issues
Strong work ethic
Precise, organised and attentive to detail
Thrives in a fast and changing environment
Calm under pressure. Able to troubleshoot and solve problems quickly
Commitment to efficiency and excellence - do things fast and right
Passion for customer service and experience
Communicates clearly
A leader who leads by example, whilst empowering and developing the team
A leader who makes time for their team, promoting and maintaining a positive and professional environment.
Experience:
2 years General Management experience of a branded retail, hospitality or leisure unit
Extensive experience of hiring, managing and developing a team of more than 10 people
Proven track record of delivering profitable growth, alongside customer satisfaction
Experience of working with technology, both customer-facing and for business operations
Experience of managing Health & Safety, and liaising with Landlords and Local Authorities as required
Experience of driving demand through local marketing activities, both offline and online.
Benefits at Immersive Gamebox:
Looking to start as soon as possible
New and exciting concept, with an ambitious growth plan in the UK and abroad
A chance to test our games before the general public!
Highly experienced Founders, Executive Team and Investors
A commitment to innovation, excellence and continuous improvement
Energetic and diverse team that enjoy the journey!
Benefits:
New and exciting concept, with an ambitious growth plan
A chance to test our games before the general public
Bonus / incentive schemes
PTO and sick days
Health insurance options.