Collector

Impact Fire Services
Hudson, NH Full Time
POSTED ON 10/26/2024 CLOSED ON 11/20/2024

What are the responsibilities and job description for the Collector position at Impact Fire Services?

Administration - Collector

Hudson, NH 03051, USA New Hampshire, USA Req #1390 Tuesday, August 20, 2024

Summary

Under the direction of the Office Manager, this role is responsible for recovering revenue due in an efficient and effective manner.

The collector performs a variety of collection activities utilizing sound and proactive collection techniques.

In order to succeed, this role requires effective communication skills, the ability to influence and work with a committed sense of urgency.

Responsibilities include :

  • Call overdue accounts for payment, 1st and 2nd calls. (3rd calls if necessary)
  • Ensure collection efforts are performed with a customer service approach
  • Analyze delinquent accounts and make recommendations for resolution on high risk accounts
  • Answer incoming calls / e-mails and assist customers and service managers / DM’s with questions as needed
  • Enter information tracking system for all calls made to customers
  • Establish and negotiate mutually satisfactory payment arrangements and follow up with customers consistently
  • Initiates small claims court actions, submits proper forms to the court, and appears in court to testify
  • Researches disputed balances and payments. Updates Credit Bureau(s) for disputed accounts
  • Process credit cards
  • Communicates status of account problems on a regular basis to Office / Collections Manager
  • Responsible for meeting or exceeding assigned goals
  • Print, fax and email invoices to customers on request

Other Duties

  • Work with customers, DM’s and other team members to secure payments in a timely manner
  • Report on progress of collections each month to Office / Collections Manager

Skills & Qualifications

  • Associate degree; 2-4 years relevant experience or equivalent combination of education & experience
  • Proficiency with Microsoft Office suite
  • Experience with Great Plains accounting system is a plus!
  • Ability to work simultaneously in multiple platforms
  • Excellent communication skills
  • Excellent working relationship with the sales / service departments
  • Ability to adapt to a changing environment
  • Excellent organizational skills
  • Ability to work well with co-workers and superiors

Other details

  • Pay Type Hourly
  • Hudson, NH 03051, USA
  • New Hampshire, USA
  • Last updated : 2024-08-25

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