What are the responsibilities and job description for the Collector position at Impact Fire Services?
Administration - Collector
Hudson, NH 03051, USA New Hampshire, USA Req #1390 Tuesday, August 20, 2024
Summary
Under the direction of the Office Manager, this role is responsible for recovering revenue due in an efficient and effective manner.
The collector performs a variety of collection activities utilizing sound and proactive collection techniques.
In order to succeed, this role requires effective communication skills, the ability to influence and work with a committed sense of urgency.
Responsibilities include :
- Call overdue accounts for payment, 1st and 2nd calls. (3rd calls if necessary)
- Ensure collection efforts are performed with a customer service approach
- Analyze delinquent accounts and make recommendations for resolution on high risk accounts
- Answer incoming calls / e-mails and assist customers and service managers / DM’s with questions as needed
- Enter information tracking system for all calls made to customers
- Establish and negotiate mutually satisfactory payment arrangements and follow up with customers consistently
- Initiates small claims court actions, submits proper forms to the court, and appears in court to testify
- Researches disputed balances and payments. Updates Credit Bureau(s) for disputed accounts
- Process credit cards
- Communicates status of account problems on a regular basis to Office / Collections Manager
- Responsible for meeting or exceeding assigned goals
- Print, fax and email invoices to customers on request
Other Duties
- Work with customers, DM’s and other team members to secure payments in a timely manner
- Report on progress of collections each month to Office / Collections Manager
Skills & Qualifications
- Associate degree; 2-4 years relevant experience or equivalent combination of education & experience
- Proficiency with Microsoft Office suite
- Experience with Great Plains accounting system is a plus!
- Ability to work simultaneously in multiple platforms
- Excellent communication skills
- Excellent working relationship with the sales / service departments
- Ability to adapt to a changing environment
- Excellent organizational skills
- Ability to work well with co-workers and superiors
Other details
- Pay Type Hourly
- Hudson, NH 03051, USA
- New Hampshire, USA
Last updated : 2024-08-25