What are the responsibilities and job description for the Quality Control Supervisor position at IMPERIAL INDUSTRIES, INC.?
Position Description:
This position is responsible for following customer service issues as they relate to quality from the initial receipt, through final resolution, tracking, and cost assessment. This requires close work with all departments, as well as direct customer contact. To excel in this role, the candidate must be highly organized with excellent communication skills. Natural motivation, positive attitude/aptitude and an outstanding attention to detail are recommended.
Responsibilities:
Dedication to the quality control process.
Develop and implement quality improvement activities and policies. Assist with quality control audits.
Conduct customer satisfaction audits after the sale.
Assemble inspection and testing document packages for customers.
Work with customers and third-party inspectors.
Provide support for external customers experiencing quality issues.
Investigate, monitor, document, and report on quality of care and service issues.
Organize service trips for traveling inspection and field crews.
Cost tracking and reporting.
Scheduling conference and Skype calls.
All other duties asked to perform.
Requirements:
Previous quality background is required.
Previous paralegal background highly preferred.
Previous estimating background preferred.
Must have prior customer service experience.
Read and understand blueprints and complex fabrication plans.
Some travel and a valid driver’s license.
Outstanding attention to detail.
Solid verbal and written communication skills with the ability to communicate effectively and professionally.
Knowledge, Skills, and Abilities:
Capability of understanding technical plans and drawings.
Strong communication skills.
Strong organizational skills.
Ability to work with minimum supervision.
Ability to work in a team environment and/or on an individual basis.
Flexible and capable of successfully performing in a fast-paced environment.
This position is responsible for following customer service issues as they relate to quality from the initial receipt, through final resolution, tracking, and cost assessment. This requires close work with all departments, as well as direct customer contact. To excel in this role, the candidate must be highly organized with excellent communication skills. Natural motivation, positive attitude/aptitude and an outstanding attention to detail are recommended.
Responsibilities:
Dedication to the quality control process.
Develop and implement quality improvement activities and policies. Assist with quality control audits.
Conduct customer satisfaction audits after the sale.
Assemble inspection and testing document packages for customers.
Work with customers and third-party inspectors.
Provide support for external customers experiencing quality issues.
Investigate, monitor, document, and report on quality of care and service issues.
Organize service trips for traveling inspection and field crews.
Cost tracking and reporting.
Scheduling conference and Skype calls.
All other duties asked to perform.
Requirements:
Previous quality background is required.
Previous paralegal background highly preferred.
Previous estimating background preferred.
Must have prior customer service experience.
Read and understand blueprints and complex fabrication plans.
Some travel and a valid driver’s license.
Outstanding attention to detail.
Solid verbal and written communication skills with the ability to communicate effectively and professionally.
Knowledge, Skills, and Abilities:
Capability of understanding technical plans and drawings.
Strong communication skills.
Strong organizational skills.
Ability to work with minimum supervision.
Ability to work in a team environment and/or on an individual basis.
Flexible and capable of successfully performing in a fast-paced environment.
Salary : $46,700 - $59,100
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