What are the responsibilities and job description for the On-Site Service Representative position at Imperial Supplies?
Work Location Type:Travel Required
Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we're looking for passionate people to join our team as we continue leading the industry.
Do you enjoy building customer relationships? Are you mechanically inclined? If so, we want to talk to you! We are looking for an On-Site Technician to join our team!
What is Imperial Supplies? Imperial Supplies, a Grainger company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.
Why should you join Imperial?
- Competitive salary
- Hybrid / Remote schedule
- Monday - Friday work schedule, no nights, or weekends!
- Immediate medical, dental, vision; 12 hours of PTO for every full month worked,6 paid holidays and 6% of annual earnings contributed to your retirement, immediately vested.
Position Overview: Under limited supervision, manage daily aspects of the customer relationship while onsite within customer facility. Demonstrate exemplary service to each customer while helping them maintain optimum inventory. Work closely with cross-functional business partners to identify customer needs and deliver solutions. Reliable automotive transportation is a prerequisite to employment.
Responsibilities:
- Service multiple customer locations through scheduled visits working directly with customer contacts to develop and execute inventory stocking plan and approvals, continuous improvement opportunities, and problem resolution.
- Ensure proper product stocking levels at customer locations by scanning suggested orders as inventory is depleted. Receive, inspect, and put away ordered product in designated customer locations.
- Identify, organize, set-up and label Imperial product. Review stocking locations and recommend to customer opportunities for better organization to improve efficiency and workflow.
- Work in close partnership with Regional Sales Managers, Corporate Account Managers, Key Account Managers, and Dedicated Account Advisors in understanding the needs of each customer opportunity. Implement and provide ongoing support as new service offerings or programs develop.
- Evaluate customer inventory and review purchase history to recommend opportunities for SKU compression. Remove and/or reduce existing stock as agreed with the customer. Educate the customer on return and inventory balance procedures.
- Document standard operating procedure at customer locations to provide direction to back-up resources to ensure continuity of service.
- Comply with the safety, inspection, and security requirements of each facility where service is being provided.
- Communicate effectively with customers including confirmation of arrival time and pre-arranged absences or coverage plans. Inform Supervisor of schedule changes or delays.
Requirements: High school diploma or equivalent work experience. Mechanical experience in measuring and identifying product, minimum 2 years customer service experience; proven customer service skills.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.
Imperial Supplies is an Equal Opportunity and Affirmative Action Employer. Qualified minorities, females, those with disabilities, and veterans are especially encouraged to apply.
