General Summary
The Implementation Manager manages and oversees all aspects of assigned scheduled events to ensure work is completed on time and within budget; has overall responsibility for ensuring scope management, cost, schedule, internal/external staffing, outside vendors and contractual and scoping deliverables. Guides and manages event production criteria and overall performance. Reports service level compliance to Program Manager.
Principal Duties & Responsibilities
Event Planning
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Responsible for the execution of scheduled events for assigned client accounts.
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Exhibits strong understanding of the client (industry, culture, execution expectations, financial calendar, travel requirements, dietary requirements, etc.).
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Secures resourcing for all phases of the project (people, facilities, vendors, hotels, materials)
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Develops event implementation plan, schedule and reviews with the delivery team for alignment.
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Monitors and tracks event milestones and deliverables
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Communicates regularly to event delivery team regarding updates outlining status against milestones & budget.
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Partners with client as needed to develop an event level communication plan as needed (e.g., welcome letters, pre-work letters, logistics, etc.).
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Manages the execution of event registrations, pre-event activities, learning platform activation, assessment tracking and follow-up (as needed).
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Responsible for the timely entry of event level data into required CCL systems. Maintain and updated regularly to ensure accurate enterprise reporting (financial, logistics, and more).
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Facilitates discussions with project team to identify and resolve issues.
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Facilitates the work of assigned Event Producers to ensure process compliance and a success execution of client expectations.
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Responsible for event closing activities to include event evaluation, delivery team debrief, client debrief, and other actions as needed. Provide summary update to appropriate Program Manager and SBP as required.
Financial Management
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Create event level budgets. Monitors budget and notifies team when margin target is at risk and adjustments are required.
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Responsible for executing events with healthy contribution margins that meet established expectations and KPIs.
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Responsible for financial closing activities to include expense reconciliation, client invoice, and other actions as needed.
Specific Knowledge, Skills & Abilities
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Business & Financial Acumen: Understands project financials, analysis, and performance metrics; ability to analyze and reconcile financial variances; know and understand how to drive client value; ability to prioritize the work; balances decisions around client need, internal needs, and account margins.
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Process Discipline: Understands process as critical to consistent client satisfaction. Always conscious of the processes and procedures; holds team accountable to process; reports process conflicts and/or issues; is accountable for the results of their actions (good or bad); take ownership to shows others that they can trust you to do the right thing.
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Critical Thinking & Sound judgement: Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Knows when to ask for help or clarify assumptions. Identifies and implements solutions to problems.
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Exemplary Communication Skills: Listens, speaks, and writes clearly and consistently for maximum impact. Ability to influence and advocate a point of view with both internal and external customers when situation requires a strong voice. Ability to say no when appropriate.
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Client Focus: Creates a “customer first” environment to ensure a superior clients experience; understands without clients there is no CCL; anticipates client's needs and issues and can prioritize appropriately; builds a strong professional relationship with the client; provides timely communication and relevant information to meet client needs.
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Learning Agility: Seeks out experiences that may change perspective or provide an opportunity to learn new things; enjoys experimentation, being curious and effectively dealing with the discomfort of change; pursues, responds to and uses feedback; views failures and mistakes as an opportunity to learn; focuses on what is possible, removes barriers; is persistent, focused, patient, and respectful even during stressful situations
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Digitally Savvy: Use information in various digital formats effectively and efficiently to perform job tasks
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Virtual Leadership: Strong interpersonal skills; ability to articulate clear expectations and ensure team alignment; commitment to regular and meaningful communication; willingness to invest in relationships; patience; grant and engender trust easily, create actionable meetings, leverages technology to create connections; collaborative culture builder.
Education and Experience
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Bachelor’s degree preferred.
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2-4 years of project management, program management or relevant experience.
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Strong skills in Microsoft suite applications (Word, Excel, PowerPoint, MS Teams).
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Experience with Virtual Meeting platforms (Zoom, WebEx, Microsoft Skype for Business, etc.) a plus.
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Extensive knowledge of the project/program management. Program Management Professional (PgMP)®or Project Management Professional (PMP)® certifications preferred but not required.
Other Requirements/Experience
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Some travel may be required, primarily to various CCL locations and select client sites.
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Depending on the region of support, the ability to speak and write in Spanish may be preferred/required.
Pay and Benefits
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The hiring range for this role is $50,000 - $55,000. Offer will be commensurate with relevant qualifications and professional experience
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403(b) Savings Plan with employer contribution
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Medical insurance
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Telemedicine
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Dental insurance
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Vision insurance
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Health savings and flexible spending accounts
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Paid time off and paid holidays
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Employer-paid short-term and long-term disability
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Employer-paid life insurance
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Employee and family assistance program
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Various voluntary options for additional plans or coverage levels
Because of CCL’s work with the federal government, our organization is required to comply with United States Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors. All current and newly hired US-based CCL employees must be fully vaccinated or be granted a religious or medical accommodation by Tuesday, January 4, 2022, or before their date of hire if after January 4. If an accommodation is granted, the individual will then be required to submit evidence of weekly negative test results. For locations outside the US, country or region-specific regulations may apply.
The Center for Creative Leadership commits to creating an accessible and supportive work environment where each employee is encouraged to bring their unique ideas, backgrounds, and experiences to the workplace. For more information about our equity, diversity and inclusion efforts, please click here.
The Center for Creative Leadership is committed to a policy of equality of opportunity for all its employees and applicants for employment regardless of race, color, sex, age, national origin, sexual orientation, gender identity, genetic information, religion, military status, veteran status, or disability or any other protected class under federal, state, or local law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)