Customer Service Representative (Bilingual in Spanish and English)
Job Posting for Customer Service Representative (Bilingual in Spanish and English) at IN2U HR
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- 2+ years of Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
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Salary.com Estimation for Customer Service Representative (Bilingual in Spanish and English) in Somerset, NJ
$33,805 to $42,426
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Job openings at IN2U HR
IN2U HR
Dalton, GA
Full Time
IN2U HR
Dalton, GA
Full Time
IN2U HR
Dalton, GA
Full Time
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