Account Coordinator

Incentive Solutions
Atlanta, GA Full Time
POSTED ON 9/23/2021 CLOSED ON 10/22/2021

Job Posting for Account Coordinator at Incentive Solutions

Title: Account Coordinator

Reports to: Senior Account Manager

Classification: Non-exempt (Hourly)

Status: Full-Time

Sign On Bonus eligible.

Full-time direct hire with a comprehensive benefit package described below.

W*hy Incentive Solutions? *

At Incentive Solutions we inspire growth – for our clients and our employees. We take pride in standing out among the rest and enabling our clients to do the same. We do this by providing award winning, incentive marketing strategies, backed by data, and driven through a variety of technology tools and rewards. In addition, we have been rated one of Atlanta’s Best and Brightest Companies to Work For® for 9 years and counting! This means we have a great culture and have been evaluated on categories such as communication, work-life balance, employee education, diversity, recognition, retention and more.

Exciting news! We’ve gone global! Incentive Solutions joined forces with OneAffiniti! This allows us to take advantage of a global footprint, and expand our incentive programs into new Geographic markets, including those in Asia and Europe. Both Incentive Solutions and OneAffiniti are leaders in our respective categories, so it was natural for our two companies to join forces and become a united channel management technology provider.

Job Summary

This position is a member of the Account Management Team. The Account Coordinator is responsible for providing support to their assigned Account Managers for day-to-day program tasks, troubleshooting participant inquiries as well as special projects related to client requests. The Account Coordinator will also support the Participant Services Team with escalated customer service inquiries.

Duties and Responsibilities

Account Manager Support

o Assist assigned Account Managers in program operations and meeting client objectives for their incentive programs.

o Assist with program implementation activities.

o Handle routine program modifications via a SaaS platform.

o Assist with routine reporting and data gathering as assigned.

o General administration and logistics.

Program Operations

o Prepare files provided by clients for entry into their incentive programs.

o Execute program communications – including sending emails and participating in call campaigns.

Customer Service Support

o Assist Participant Services team with participant/program customer service escalations.

Process Improvement Special Projects

o Work on or assist in other activities to support team/company objectives.

o Execute program post-launch and client satisfaction surveys.

o Assist Account Managers with maintaining program notes and client contact list in Salesforce.

Job specifications (Required skills)

· 1-2 years of related work experience

· A bachelor’s degree in business administration, marketing, communications or related field.

· Experience with customer service.

· Experience working with technology, sales, and marketing professionals.

· Strong interpersonal skills to effectively collaborate across departments

· Ability to work in a small team environment or independently

· Self-starter with excellent problem-solving capabilities.

· Excellent verbal and written communication skills

· Excellent organization and planning skills

· Multi-tasking capabilities (individual will be assigned multiple projects simultaneously)

· High degree of flexibility

· Intermediate level Microsoft Office Skills -Word, Excel, PowerPoint, Outlook, OneNote

Preferred Skills (non-essential)

· Microsoft Office Skills - Access

You must be authorized to work lawfully in the United States of America as Incentive Solutions does not engage in immigration sponsorship at this time

What we bring to the table

  • One of Atlanta's Best and Brightest to Work For® in Atlanta (9 years and counting)! This translates to a great work culture!
  • AJC’s Top Workplaces Award
  • Award winning channel marketing company - IMA Circle of Excellence Award: Sales Incentive, IMA Circle of Excellence Award: Dealer Distributor Incentive Awards, Motivation Masters Award: Channel Sales Incentive Program, and more!
  • Charitable work – we gift all team members one (1) day per calendar year to work with their charity choice. In addition, we partner Children’s Healthcare of Atlanta, Agape, and other local charitable organizations throughout the year.
  • We provide a generous and well-funded health coverage (just wait until you see the deductibles!).
  • Complementary short-term disability. Options for life insurance, long-term disability and dental.
  • Potential for annual bonus based on company profitability growth.
  • Paid Time Off
  • Fitness Program Reimbursement
  • Continued education - we invest in you! You’ll have opportunities to pursue certifications, courses, and attend conferences to advance your career.
  • Of course, we have a phenomenal employee rewards and recognition program – that’s what we do!
  • We recognize Star Performers quarterly and Elite Performers every year. Those high performers are rewarded very handsomely through our employee reward program.

If you are the Account Coordinator we’ve been looking for, apply today! We are eager to talk to you!

Incentive Solutions does not discriminate on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work. We just want to work with good people who aim to be better, and make it better, every day.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Parental leave

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay
  • Signing bonus

COVID-19 considerations:
We have a full COVID-19 safety plan in place.

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location

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