Customer Service Coordinator - Healthcare

We work in an exciting, changing field with a dedication to providing the best experience to our patients and the team that works with them during their fertility journey.

We are looking for a Customer Service Coordinator - Healthcare, to provide excellent customer service to our patients, which will include inbound and outbound calls. The individual will act as a liaison communicating activity between laboratory staff and patients. In this role you would be responsible for contacting patients regarding past due balances and working the accounts to resolution. The ideal candidate will be an individual who is well organized, takes initiative and demonstrates a high degree of attention to detail.

This position is remote with occasional in-person meetings.

Essential Responsibilities:

• Provide excellent customer service and follow through on patient account questions
• Process patient payments
• Initiate and collect patient consents
• Review accounts to ensure accurate data
• Update account status records
• Assists with special projects as needed

Education and/or Experience:

• High School Diploma or equivalent; college preferred
• Previous experience working with a fertility organization is highly preferred
• Clinical and financial background preferred
• Superior customer service skills, including attention to detail, ability to multi-task and strong communication skills, both verbal and written
• Proficient in Microsoft Word and Excel
• Excellent interpersonal communication skills with clinical staff, including physicians, lab directors, and managers
• 1-3 years of work experience in similar or related position or other healthcare office environment is preferred

We touch every stage of the fertility life cycle—from egg donations and preservation to fertilization, pharmaceuticals, and even financing—making us well positioned to help patients build families regardless of what their unique journey looks like. Our diverse portfolio also enables us to offer exceptional opportunities for professional growth across several fertility-related specialties.

What we offer you!

• Outstanding benefits including health, vision and dental packages, including HSA/FSA, Life and Disability Insurance
• 18 days of accrued PTO in addition to 10 paid holidays
• Fertility benefits
• 401(k) Retirement Plan
• Employee Assistance Program
• Continuing Education Reimbursement
• Wellness Program
• We provide a great, family work environment with internal growth opportunities

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well