What are the responsibilities and job description for the Fraud Supervisor position at InComm Payments?
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.
About This Opportunity
We are looking to add a Supervisor to our Fraud Operations team in Columbus, GA! Our Fraud Ops team monitors account and transaction activity to detect fraud and mitigate losses. This role will guide a team of fraud representatives during their daily performance. High-level responsibility is to identify and investigate fraudulent activities, perform fraud investigations, take immediate action to individual accounts, and submit daily reports to the manager.
Reporting day-to-day performance and portfolio activities is a required function. Performance stats are tracked throughout the day and during multiple shifts. This role will also be required to contribute support, feedback, and growth opportunities. This is an onsite, in-office position based out of our Columbus, GA office.
Responsibilities
- Monitor accounts and transactions regularly for fraud detection/prevention
- Track and report data to the Strategy team
- Report suspicious activity for full review to management team
- Provide daily performance levels to management team
- Ensure the proper review & action is performed for fraud alerting
- Aid on agency complaints
- Provide partner support on fraud trends
- Find improvements and lead project to enhance existing processes
Qualifications
- 5 years of experience in mentoring and leading teams to success
- 5 years of customer service experience
- 2 years of experience in fraud management
- Demonstrated sound judgment and threat detection capabilities.
- Prior experience working in banking.
- Demonstrated critical thinking, collaboration, and time management skills
- Demonstrated problem solving and decision-making skills.
- Comfortable working with ratios and templating.
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program - Tier 2
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