Warranty Manager

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America’s largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.

We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry’s most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate.  We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV. 

We are looking for a talented Warranty Manager who will be primarily responsible for supervising the Warranty and Parts Departments, initiating and processing requests for warranty repair services and providing administrative support to the Service Department as well as keeping Manufacturers apprised of work progress.

Job Duties

• Supervise employees and monitor processes
• Responsible for new unit check in process/procedure
• Duplicate receipt documents and create unit Service files
• Co-operate with Advisor to create initial unit work order and pre-authorize all warranty work on new units
• Determine repair requests to be covered under Manufacturer and/or Vendor warranty guidelines
• Provide known approval time and/or flat rates for repair to all relevant dealer Personnel as prime priority
• Provide direct advice on valid work order quality content to substantiate claims prior to work order finalization
• Provide and keep on-line photo library for warranty unit claims
• Manage all paper flow, in order to claim warranty repairs for payment, within 7 days
• Manage and pursue all claims to be paid as well as applying payment to paid claims including credit memos
• Appeal all denied claims as appropriate and clear irrevocably denied balances to keep AR book up to date
• Ensure all relevant Personnel are familiar with warranty procedures/processes
• Assist Advisors in checking sold units for outstanding recalls as appropriate
• Provide price estimates for Manufacturer prior to work commencement if needed
• Back up Service Advisors when/if needed

Qualifications

• A minimum of two years of Service Advisor or Technician experience is preferred
• Excellent record keeping and documenting skills required
• Proficient in IDS or other Dealership Management software preferred
• Strong communication skills both verbally as well as written are essential.
• Ability to work daily on a computer and perform internet searches as needed
• Ability to build and maintain an in-depth tree file for warranty pictures
• Excellent organization and follow up skills are required
• The ability to follow Department procedures and policies
• Strong clerical skills a must
• A good understanding of accounts, invoices, debits and credits is required
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Periods of standing, stooping, crawling, and bending

Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.