SYSTEMS ANALYST, IMPLEMENTATION

Job Summary

Under direct supervision, the Systems Analyst is responsible for implementing, upgrading, designing, building, testing, debugging, documenting and supporting assigned software applications for a diverse, multi-entity healthcare system. Systems Analysts conduct training, collaborates with inter-disciplinary teams, and works closely with all levels within Excela Health and vendors to maintain stable, functional, and progressive software solutions.

Essential Job Functions

• Strategic Delivery of Information Services
  • Ensures that all informational services performed and delivered fully supports the vision, mission and strategic objectives of both the organizational and departmental strategic plan.
• Customer Service
  • Consistently demonstrates exemplary customer service skills and communications at all levels.
  • Build customer confidence in information services delivered by responding to customer needs in a timely and empathetic manner.
• Data Quality and Integrity
  • Ensures that data delivered, regardless of the delivery method 100% accurate, concise and reliable.
  • Maintains open communication with end users and stake holders regarding issue resolution.
  • Develop and employs data monitoring and testing methods to ensure data integrity.
• Accountability
  • Assumes responsibility for all facets of individual job performance and the subsequent impact of the delivery of information services.
  • Initiates corrective action and communications to rectify performance or delivery issues.
  • Active in process re-engineering and involved in change management.
  • Accountable to senior analyst and management on assigned tasks and projects.
• Software Application Administration
  • Manages assigned software applications by supporting and guiding customers in the maintenance of software functions, tools, tables or dictionaries.
  • Responds to and logically troubleshoots / debugs software problems.
  • Identifies and resolves or escalates and communicates operational failures to the necessary parties, e.g. technical services, vendors, IT Management, stakeholders etc.
  • Gathers, analyzes, recommends and submits software application enhancements to vendors with stakeholder approval.
  • Assumes responsibility and assists in projects for software application upgrades.
• Business Analysis
  • Interprets, analyzes and documents customer business practices and workflows as they relate to the implementation and delivery of new information products or services.
  • Seek business process improvements by working with customer to identify best practices and / or software application optimization and enhancements.
  • Recommend, document and communicate business practice resolutions.
  • Assist in acquiring stakeholder sign-off; develop project charters and complete preparations for implementation and / or transition
• Projects
  • Understands and utilizes project management principles to facilitate implementation and delivery of new information products or services.
  • Conducts project department activities in accordance with the departmental project management model.
  • Employs the use of project management tools, when applicable, to facilitate the implementation and delivery of new information products or services.
• Participates in the management of information
  • Contributes to Information Management planning.
  • Contributes to the maintenance of confidentiality and security.
  • Contributes to the effective management of processes.
  • Provides decision support information.
  • Contributes to making knowledge-based information readily available.
  • Contributes to maintaining the integrity of the patient medical record.
• Other duties as assigned.

Specialty Functions

• Builds and customizes applications for all areas of assigned systems
  • Examines data to determine integrity and quality outcomes. Analyzes and resolves data quality problems and communicates solutions as needed
  • Participates in teams as needed.
  • Builds, tests and implements assigned system(s) enhancements, patches, updates, fixes, etc.
  • Communicates changes to end users. Ensures users are educated on changes and documents workflow changes
  • Tests and quality assure certain interfaces - assures cabling and data flows are tested and operational.
• Maintains assigned Information Systems to ensure integrity of the system and optimal operation of the application.
  • Monitors system operation and acts as database administrator
  • Performs system maintenance, anticipates problems and takes action to prevent / resolve
  • Maintains documentation of software maintenance and maintenance logs.
  • Participates in change control processes and documentation.
  • Maintains an inventory of systems and peripheral devices.
  • Problem solves and reports compromised data or systems quality. Proactively initiates problem solving skills logically and timely to resolve problems as soon as possible.
  • Works with peers, mgmt. and customers to develop to processes and operational protocols. Documents the same and ensures peer and user education on newly developed workflows, policies and
• Complies with regulatory agencies.
  • Maintains the system and related policies procedures to assure compliance with third party regulatory agencies.
  • Assures regulatory regulation readiness including maintenance or preparation of standards and documents are assembled and ready at all locations.
  • Investigates compliance issues and works to resolve

Required Qualifications

• Associates Degree in Information Technology

• Minimum one (1) year of experience in informational technology.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

• Proficiency with Microsoft Office products.
• Excellent communication, interpersonal and organizational skills.
• Problem solving skills, sound judgment.
• Must be able to function well in a team environment.
• Ability to multi-task and prioritize assignments.
• Ability to respond to off hour’s emergency requests for IT application support.
• Able to travel for education classes, conferences and site visits when needed.

Preferred Qualifications

• Prior project experience.
• Bachelor Degree in Informational preferred.

License, Certification & Clearances

• Act 34-PA Criminal Record Check from the PA State Police system

Supervisory Responsibilities

• This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between Excela Health locations.

LEAN

• Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excela’s missions, vision and values.

AAP/EEO

• Excela Health is an Equal Opportunity Employer. It is the policy of Excela Health to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class. Excela Health will conform to the spirit as well as the letter of all applicable laws and regulations.
• Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below.

Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.