CRM Developer - SAP C4C

Job Summary Analyze complex business problems to be solved with automated system. Provide technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configure system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements. Design details of automated systems. May provide consultation to users in the area of automated systems. MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance) Understand the business requirements; design new processes to match business requirements. Convert complex business/functional requirements in technical specifications. Design, configure and develop the object as per the design. Develop or modify interface maps between ERP / Cloud systems and middleware system. Create/change new or existing Integration Scenarios and Integration Processes as per business needs. Test developed objects with test cases and prepare Unit Test Plans. Develop, monitor and support all interfaces with SAP and other core systems. Provide second line business support for SAP and other core systems. This will entail working flexibly as part of a US support team in line with the standard procedures. Document all system changes in line with the standard procedures. Oversees Unit Testing of software and database objects per schedule. Work on quarterly upgrade changes and validations. Make sure other businesses are not impacted by any system changes. Keep up to date with SAP releases and other technology advances so that the company can make best use of them as required by the business. Input ideas and suggestions, identifying the business areas where changes to business processes or new technology could benefit the company. Perform other duties as assigned. QUALIFICATIONS (Education/Training, Experience and Certifications) A four-year college degree in applicable discipline is required. Advanced degree preferred or equivalent work experience. Experience in executing minimum 2-3 projects in C4C Sales & Service Cloud. 5 to 8 years’ experience with ABSL, UI Designer in SAP Cloud Applications Studio. Experience in business process re-engineering or process improvement desirable. Ability to troubleshoot critical issues & implement solutions based on SAP best practices. Improve daily operations by implementing new features, suggesting improvements to existing processes which should accelerate the business process. BS/BA in Information Systems, or relevant work experience. SAP Certifications and/or courses are a plus. KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently) Experience designing and implementing technology-enabled business solutions in client-facing roles. Very good analytical skills, which gives the ability to design and build enhancements/fixes to complex problems Proven proficiency / knowledge (10 years) in following areas SAP C4C – Sales, Service & Marketing Cloud SAP Sales & Distribution SAP CPI Hand on experience in using ABSL, UI Designer in SAP Cloud Applications Studio to develop, deploy and support complex SAP Cloud for Customer implementations. Experience in design and development of SAP Cloud for Customer Custom Business Objects, Extensions and C4C BADI's. Experience in SDK solution deployment. Experience in integrations with SAP and non-SAP systems using SOAP and ODATA web services. Knowledge about Telephony/Chat integration with C4C. Familiar with integrations between C4C and SAP/non-SAP systems using CPI; familiar with iFlows. Strong debugging and problem-solving skills in C4C with data workbench, developing systems requirements, designing and prototyping, testing, training and implementing practical business solutions under stiff deadlines. Knowledge of EDI/ALE and sound knowledge of IDocs. SAP Certified Development Associate Certification 2111 is a plus. Exposure to C4C – BTP integration & SAP C4C Sales/Service Cloud V2 is a plus. Ability to communicate with senior leadership both from IT & business. Strong technical knowledge and ability to express complex technical concepts in terms understandable to the business. Ability to work independently with limited supervision and under stiff deadlines. Must be highly motivated, have a great work ethic and enjoy working as part of a team. ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions) Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level. A frequent volume of work and deadlines impose strain on routine basis. May intermittently travel domestically, international travel is unlikely. A certain flexibility of working hours is expected. Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. EEO Statement: We recognize the value of diverse workforce and aim to create employment opportunities such that all employees achieve their full potential and work in an environment free of discrimination and harassment. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, caste, color, religious creed, ethnicity, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by central, national, provincial or local laws. 3rd party non-solicitation policy By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.