Associate Director of Student Billing (SUA3)

POSTED ON 2/23/2021 CLOSED ON 2/25/2021
Indiana University of Pennsylvania Hired Organization Address Indiana Main Campus, PA Full Time

Job Posting for Associate Director of Student Billing (SUA3) at Indiana University of Pennsylvania

This position is posted in accordance with the (SCUPA) Collective Bargaining Unit.

Indiana University of Pennsylvania (IUP) invites applicants for Associate Director of Student Billing (SUA3).

The Associate Director of Student Billing is the lead professional in administering student billing and ensuring coordination and overall customer satisfaction, reporting to the Director-Student Billing.  The Associate Director of Student Billing will create new and innovative strategies for ensuring effective departmental operations and communications to students, families, and other campus departments.
This position requires the knowledge of sources of financial aid, application to student accounts, and reconciliation of fund balances.  Demonstrated knowledge of application of payments to accounts and internal controls over cash.  Provide high level of customer service in a department whose primary function is to interact with individuals and authorized users via phone, in person, and email.  Knowledge of the processes to invoice and collect payments on accounts from individuals and third parties in a high volume, regulated environment that utilizes a complex student information system.  Manage the completeness and accuracy of cash collections and bank deposits.   Demonstrated ability to extract, analyze, and reconcile data from a variety of sources. Knowledge of financial aid eligibility and procedures.

  • Bachelor’s degree   
  • Minimum of 5 years of student billing, student financial services, or related experience with increasing levels of responsibility
  • Experience with Banner, SAP and/or similar enterprise systems
  • Master’s degree and supervisory experience preferred
     Candidates must have the communication skills and cross-cultural abilities to maximize their effectiveness with diverse groups of students, colleagues, and community members.

    Candidates must communicate effectively and perform well in the interview(s). 
The work of this position occurs in a typical office environment. Although infrequent, periods of heavy exertion may occur. Incumbent must have the following abilities: 
  1. Ability to travel to field locations and meeting/training sites by motor vehicle when required.
  2. Communicate both orally and in writing to issue, receive and carry out instructions and orders effectively and to convey information to a variety of co-workers and the general public.
  3. Use a variety of common office machines such as telephones, calculators, copiers, computer terminals, keyboards, video display terminals, auxiliary printers and similar equipment.
  4. Perform manual duties such as lifting and carrying various weight limits.
  5. Operate office equipment which may require stooping, kneeling, bending, stretching and prolonged standing.
  6. Provide assistance and guidance to internal and external customers.
  7. Follow oral and written instructions.

A complete application will consist of a cover letter, resume, names and email addresses of three references submitted in this online application system at

Automated reference requests will be generated when application is submitted by applicant.

Official transcripts will be required prior to hire for the selected candidate.

Applications must be received no later than March 11, 2021. You will receive a confirmation email when your application has been successfully submitted.

Please do not fax, mail or e-mail any documentation.


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