IT Field Technician
Job Posting for IT Field Technician at Indigo IT
Founded in 2001, Indigo IT is a rapidly growing information technology consulting and services company, providing innovative, high-value, cost-effective solutions to the federal government and private industry. Our areas of expertise include designing, deploying, and operating enterprise class networks, directory services such as Microsoft Active Directory, messaging services such as Microsoft Exchange, and other collaboration solutions such as SharePoint. We also focus on Information Assurance solutions including FISMA support, CyberSecurity, and Disaster Recovery Planning.
Indigo IT is a process-driven and results-oriented Women-Owned Small Disadvantaged Business, headquartered in Reston, VA. INDIGO IT, LLC’s award-winning expertise encompasses areas critical to its customers’ mission objectives, including network engineering; information assurance; enterprise systems management; systems engineering and integration; program management, acquisition, and lifecycle support; engineering and logistics; medical transformation/health IT; and distance learning and training solutions.
POSITION SUMMARY:
Indigo IT is seeking to add an IT Systems Technician to our growing field support team. This team is integral to ensuring the technology used by Customs and Border Protection are up to date and secure.
JOB RESPONSIBILITIES:
- Provide Tier 1, Tier 2, and Tier 3 technical support for the Department of Homeland Security and Customs and Border Protection (CBP).
- Maintain 24/7 network security to trade and passenger systems in various locations.
- Install, protect, administer, update and authenticate user access to sensitive systems, servers, hardware and software. Provide a record of all changes and configuration updates.
- Troubleshoot and fix network and client problems in both Novell and Active Directory.
- Support various IT rollouts, migrations, upgrades, etc.
- Install/configure laptops, tablets and mobile devices using to ensure compliance with government security protocols.
- Install and configure data backup systems and storage devices, antivirus software and server patches.
- Travel to or remotely access CBP sites to troubleshoot and repair servers.
- Manage Active Directory policies, scripts and permissions.
- Interface with the Network Operations Center (NOC) and Security Operations Center (SOC) for support of DNS WINS and Proxy.
- Report all suspicious activity to the CBP Computer System Incident Response Center (CSIRC).
- Participate in new hardware and software compatibility and usability testing.
- Interface with Electronic Mail Operations (EMOPS) regarding the Exchange Mail Systems.
JOB REQUIREMENTS:
- Active Top Secret clearance or CBP Background Investigation REQUIRED
- 3 years experience troubleshooting/upgrading/migrating various IT systems (workstations, laptops, mobile devices, servers, printers, routers/switches)
- Working knowledge of LAN/WAN technology and network security protocols
- Experience troubleshooting software and hardware issues (Active Directory, Novell, Windows OS, McAfee, Symantec, etc)
- Familiarity with Remedy ticketing system or similar tool
- Ability to provide on-site and remote support at a variety of local locations
Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
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Salary.com Estimation for IT Field Technician in Buffalo, NY
$71,494 to $98,257
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