HR Support Specialist

ABOUT US 

We are IndyGo, a Municipal Corporation of Indianapolis – Marion County, and we’re proud to be the largest public transportation provider in the state of Indiana. We operate 32 transit routes throughout the county, providing nearly 10 million passenger trips a year to the good citizens of our region. IndyGo is committed to expanding mobility options to improve connectivity with the company’s mission, vision, and goals. 

*The salary range is $45,000 - $46.800  annually, commensurate with education and experience.

WHO WE ARE 

A key measure of any great city is the ease of getting from one place to another. We call it “mobility.” It’s as essential as access to electricity and clean water. It moves a city forward to become a better place of opportunity and community. It’s a measure of a city’s vitality and potential, and it reflects a city’s judgment about its civic priorities. It makes a city a better home and a better place to visit. 

At IndyGo, getting people from one place to another is much more than just moving riders; it’s about getting our riders to their hopes and dreams, to their education and careers, to their families and friends, to their health and well-being, and another day of life in Indianapolis and the surrounding areas. 

We’re here because you’ve got somewhere you need to be, and you need an easy, reliable way to get there. So come on; get on and get going to wherever you want to go on IndyGo. 

INDYGO MISSION 

As the region's largest transit authority, we are duty-bound to set the bar for transparency, trust, and overall professionalism. Our mission is to connect our community to economic and cultural opportunities through safe, reliable, and accessible mobility experiences. 

Accountability: We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency.   

Diversity: We promote, embrace, and value all individuals.   

Safety: We ensure safe and secure environments.    

Excellence: We strive for quality in everything we do. 

Teamwork: We actively promote effective communication, collaboration, and partnerships.  

Respect: We value and treat all with dignity. 

BENEFITS WE OFFER 

• Full-time positions with guaranteed 40 hours/week.  
• Medical, dental, and vision (effective on the 1^st of the month, 30 days after the start date). 
• Free on-site wellness clinic for employees and their families. 
• Retirement plan (401A and 457B). 
• Tuition reimbursement. 
• Free IndyGo transportation for employees and their families. 
• Federal Loan Forgiveness Program. 

POSITION PURPOSE

The HR Support Specialist is responsible for providing effective customer service to teammates. This position performs a variety of complex technical and administrative duties relating to personnel functions in support of the Department of People and Teammate Experience. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To be successful in this role, an individual must be able to perform satisfactorily the functions listed below. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions. 

ESSENTIAL FUNCTIONS

• Serve as a liaison between the People Department, customers, and internal teammates by providing superior customer service by greeting, directing, and addressing high-level policy, benefit, and procedural questions.   
• Maintain a safe and secure human resources reception area by complying with IndyGo procedures, policies, and regulations.   
• Manage and process all human resources department bills, payments, office supply inventory, and small purchases per the procurement guidelines.   
• Complete, verify, and submit administrative paperwork, including forms for employment verification, invoicing, and other required forms. 
• Support Human Resource Information System (HRIS) by entering new employee data, updating employee position, pay, status changes, separation information, and completing audit reports. 
• Perform administrative functions for the HR department, including answering phones, preparing and typing correspondence, photocopying, maintaining, filing records, and preparing and distributing departmental reports.

OTHER FUNCTIONS

• Provide support during the open enrollment process by answering high-level benefit questions.
• Provide support for various projects and initiatives.
• Maintain continuity among work teams by documenting and communicating policies, procedures, irregularities, and continuing needs.

EDUCATION AND/OR EXPERIENCE

To perform this job successfully, an individual must have the following education and/or experience. 

• High school diploma or equivalency. An equivalent combination of education and experience may be considered. 
• Minimum of two (2) years of experience, required to include administrative support and interaction with the public.  
• Experience in a union environment is preferred. 
• Associate degree with coursework in Human Resource Management, Organizational Development, I/O Psychology, or a related field preferred. 

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. 

• Basic knowledge of general human resources administrative protocols, policies, and processes
• Demonstrated competency in the ability to use human resources information systems and Microsoft Office products (Word, Teams, Excel, PowerPoint). 
• Ability to accurately enter data into human resources information systems.
• Basic knowledge of principles and practices of dealing with the public tactfully and effectively. 
• Ability to accurately enter and manage sensitive computer data and manual records. 
• Ability to operate office equipment, including copiers, fax machines, and phones. 
• Ability to evaluate questions and make appropriate responses or referrals. 
• Ability to interact with internal and external constituents, both in person and through phone, e-mail, and written correspondence. 
• Ability to work as part of a larger team and have high levels of flexibility to change. 
• Ability to exercise discretion and independent judgment in the performance of duties
• Ability to prioritize, organize, and manage tasks and time effectively and adjust priorities as circumstances dictate. 

IndyGo is an Equal Opportunity Employer.