What are the responsibilities and job description for the Customer Service Representative position at Infinite Computing Systems?
Position Description:
Greet clients/public and assess purpose of office visit. Make referrals for DES and community resources. Assist clients to prepare for the application process, Register application and check for prior client history in AZCCATS, Manage a high volume of incoming calls. Route calls and messages to appropriate staff, Photocopy information submitted by client for eligibility process. Direct client and information to the assigned/ appropriate case manager, Open, date stamp and distribute all mail (US./Inner office/scanned/emailed/fax) Prepare outgoing mail according to office procedures.
Skills Required:
Computer skills, customer service skills, critical thinking skills.
Experience Required:
Minimum 1 year consecutive customer service.
Job Type: Contract
Pay: $15.79 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $16
