IT Services Manager

IT Services Manager

Are you ready to start improving people’s lives through technology? Infinite Systems is seeking an innovative, self-motivated individual to join our team in Lincoln, NE. The IT Services Manager is responsible for overseeing all operations of the technical services department. An exceptional applicant will have the ability to build and maintain strong customer relationships and manage projects effectively.

Infinite Systems is a locally owned, family company that strives for integrity in everything we do with our customers and employees. We want to enhance the lives of our customers through technology and excellent service.

Mission Statement: Improving People’s Lives Through Technology

These values are our guiding principles: Customer Service, Teamwork, Effective Communication, Accountability, and Respect. Infinite Systems actively works to create and sustain a welcoming environment for all members to fulfill their potential, have a sense of belonging, feel valued, and make meaningful contributions to the company.

How to apply

We like our employees to enjoy what they do in our day-to-day work environment. If you are interested in this position, and because our employees are important to us, we want to make sure your personality will optimize your experience with us. Please submit an really application AND visit this link to pick the words that best describe you: https://go.apply.ci/p/iDalomaveJNvtC.

What you offer us

• Ability to balance a variety of technical needs and priorities according to Infinite Systems’ growing needs.
• Logic and excellence in solving puzzles.
• A serious, direct, reliable, and analytical brain.
• Comfortable taking initiative and executing.
• Proficient at working independently.
• On-site visits to customers.

What we offer you

• An open-minded, collaborative culture of enthusiastic IT specialists.
• Medical, retirement plans, PTO, and more.
• Mileage and phone reimbursement.
• Dinner and movies with the office family.
• Extended learning opportunities.
• Puzzles, challenges, and personal growth in knowledge.

What you’ll do

• Provide leadership, maintain accountability of internal processes, and support the technical services team.
• Direct the technical services team on all aspects of account management.
• Serve as the technical point of contact for all major accounts.
• Oversee customer projects to ensure they are completed in an accurate and timely manner.
• Provide technical support relating to issues with internal systems and network infrastructures:
• VMware Virtualization technologies
• WAN, LAN and WLAN connectivity (routers, switches, access points and firewalls)
• VPN
• Complex server and storage data backup, migration, and recovery operations

• Work with various third-party software platforms and provide support services for Microsoft related technologies:
• Windows Server, Exchange etc.
• Upgrading said systems and software as needed.

• Collaborate with vendors to build strong relationships.
• Communicate with the management team to update products and services provided to customers.
• Seek potential Managed Services Customers with the IT Management Team.
• Provide 24/7 service.
• All other duties as assigned.

We would like to see

• Experience with project and organizational management.
• Experience managing people.
• Ability to be customer facing.
• Knowledge of best IT practices, regulations, and policies.
• Previous MSP (managed service provider) industry experience.
• Professional IT certifications preferred.
• Any experience with the following:
• Cisco
• VMware
• Dell SAN Storage
• Dell Server
• Ubiquiti
• ConnectWise

• A team-builder with excellent leadership, communication, and decision-making skills.
• A self-starter who is motivated to learn technical material.
• Someone who displays a customer focus, while using their analytical skills, attention to detail, and patience.

Other potential requirements

• Sometimes we need to climb a ladder to get to equipment and we hope you can do this, too!
• Battery back-ups can be heavy! We all have to have the ability to move them from time to time.
• Our customers’ needs vary, sometimes they require outdoor work.
• Travel may be expected for this position. Travel can mean locally to a customer in a town nearby, or it could mean to a conference for extended learning.

Work environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and VoIP phones. Must perform job functions within company policy, principles, and business practices. Must maintain a clean and tidy workspace.

Position type & expected hours of work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m.

Compensation & benefits

At Infinite Systems, you get paid to do what you love, every single day! Infinite Systems offers extremely competitive pay while allowing full-time employees to enjoy the following benefits:

• Medical insurance
• PTO
• 7 paid holidays
• 401k with employer match

Infinite Systems is an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Work Location: One location