What are the responsibilities and job description for the MITS Supervisor position at Infojini?
Job Description
Experience in at least four areas:
- Ancillary.
- Ambulatory.
- OR, ED.
- In-Patient.
- Cerner Applications.
- Revenue Cycle/HIM
- IT Interfaces.
Knowledge of at least two of the following applications:
- eClinicalWorks.
- PICIS.
- Caduceus.
- ATKS.
- ServiceNow.
Description/Scope of Work:
- We seek a well-qualified supervisor to plan, prioritize, assign, supervise, review, and participate in the work supporting the Medical Center.
- Participates in developing and implementing goals, objectives, policies, and priorities for the assigned unit; recommends appropriate service and staffing levels.
- Monitors work activities to ensure compliance with established policies and procedures; recommends changes and improvements to existing standards and practices.
- Monitors and evaluates contractor performance to ensure compliance with County and standards; initiates corrective action as appropriate.
- Supervises or serves as a project team leader for the most complex projects, including planning, organizing, and defining project requirements, methods, and end objectives in consultation with end users; coordinates project activities with team members, other section staff, user representatives, and outside vendors.
- Conducts systems walk-throughs and technical reviews; develops or refines system specifications, including evaluating and testing vendor software packages for conformance with user requirements and priorities.
- Supervises and participates in developing and documenting business processes and relates them to application software; recommends and implements procedural and operational modifications to optimize internal and customer workflows.
- Supervises the development and execution of test plans to ensure application performance conforms to specifications. Responds to and resolve escalated user inquiries and complaints and work with vendor representatives or managers to respond as needed. Conducts special research assignments, gathers data, and prepares reports for consideration by management or special committees.
- Supervises developing and maintaining user and technical operating instructions and documentation.
- Attends and participates in professional group meetings; stays abreast of new trends and innovations in information technology.
Education & Experiences:
- Bachelor's degree in information technology or related field AND five years
- Experience providing leadership in a multicultural, multidisciplinary workforce.
- Experience in lifecycle management from project through implementation and troubleshooting.
- Experience providing leadership in collaborative relationships among internal and external teams.
- Experience in the implementation of new application systems.
- Experience Advanced expertise working with electronic health records.
- Experience supervising staff responsible for providing direct application support and user training for Health electronic health record (EHR) system
- Experience in providing consultation services to customers/end-users, with the ability to document business and technical problems and identify requirements.
- Excellent written and verbal communication skills with internal and external stakeholders to ensure needs are met.
Knowledge, Skills, and Abilities:
- Strong supervisory/leadership skills.
- Demonstrated exceptional customer service skills.
- Ability to establish and maintain effective working relationships with those encountered on the job.
- Excellent time management skills and ability to set priorities and adjust to meet deadlines.
- Adept at learning and applying newly acquired skills on the job
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