What are the responsibilities and job description for the Virtual Trainer position at Infomatics?
Position Summary:
As a vital member of our team, your role will involve providing support for new employee training classes conducted by external trainers via the Teams platform. Your responsibilities will encompass initiating training sessions, disconnecting once they begin, but remaining accessible to offer assistance during the training periods.
Collaborating closely with the Human Resources Shared Services team, this position holds the responsibility of furnishing effective Human Resources training assistance to employees, managers, and executives. You will achieve this by establishing efficient, scalable, and high-quality operational systems and processes that prioritize exceptional customer service, embodying Accountability, Integrity, Performance, Respect, Service, and Teamwork.
Key Responsibilities:
- Act as the primary point of contact for technical support during virtual instructor-led training sessions hosted on the MS Teams training platform.
- Facilitate multiple virtual training sessions each day, ensuring seamless execution by managing tasks such as host promotion and breakout room setup within the MS Teams environment.
Qualifications and Skills:
In an ideal candidate, we look for the following attributes:
Top 3-5 Required Skills:
- Proficiency with virtual meeting or training platforms (MS Teams, Zoom), along with a sound grasp of computer systems and technical troubleshooting.
- Strong communication abilities, both written and verbal.
- Competence in Microsoft Office Suite, particularly Microsoft Word, along with a solid technical acumen.
- Demonstrated commitment to delivering exceptional customer service.
- Capacity to thrive in a dynamic work environment characterized by rapid changes.
- Effective communication skills tailored to engage employees across all organizational tiers.
Job Type: Contract
Salary: $10.00 - $15.00 per hour
Schedule:
- 8 hour shift
Work setting:
- In-person
Ability to commute/relocate:
- West Monroe, LA 71292: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Leadership: 1 year (Preferred)
Work Location: In person
Salary : $10 - $15
